Danielle Giroux Crump
South Hadley,MA
Summary
Management Professional who excels in fast-paced, deadline-driven environments. Determined to provide best customer experience by leading and developing staff and product presentation. Energetic Store Leader with a strong background in retail sales, merchandising, operations, loss prevention, team development and customer experience support.
Overview
21
21
years of professional experience
Work History
Store Manager
Talbots
09.2017 - Current
- Opened a new store for the company in Longmeadow, MA
- Recruited, hired, trained, coached and developed new team.
- Through the development of the team to give the best possible customer experience, sales increased 1st and 2nd full years open for business
- Maintain all store functions including placing or filling customer orders, processing shipments, visual store sets, store cleanliness and presentation on sales floor and back room
- Maintained consistently top rated store for all company standards including sales, customer satisfaction, employee satisfaction, employee retention inventory control
- Developed a loyal customer base for the store by building relationships and regular outreach via email or phone.
Store Manager
White House Black Market
03.2015 - 08.2017
- Provided the best possible customer experience to all customers of our boutique
- Coached and trained staff of 20+ employees to maintain the high standards of customer service, utilizing these behaviors to increase store sales
- Created a loyal customer base
- Established and implemented policies, goals, objectives, and procedures
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hired trained, and scheduled staff to support business
- Set daily, weekly, monthly, and quarterly sales goals, monitoring growth through sales volume as well as other metrics.
Store Manager
Cache
10.2003 - 03.2015
- Held full responsibility for the management of day-to-day business operations
- Lead a strong customer service-based team to drive sales
- Recruited, hired, trained, and continued to coach sales staff
- Developed personal and store client base and maintained customer relationships
- Demonstrated that customers come first by serving them with a sense of urgency
- Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales
- Trained other managers throughout the district
- Verified that all merchandising standards were maintained daily, including regular visual merchandising updates
- Prevented store losses using awareness, attention to detail and integrity.
Education
High School Diploma -
Granby Junior Senior High School
Granby, MA06.2000
Skills
- Operations Management
- Customer Service Management
- Revenue Generation
- Store Merchandising
- Loss Prevention
- Budget Administration
- Payroll Management
- Team Development
- Talent Recruitment
- Team Leadership
- Multitasking and Organization
- Inventory Management
- POS Systems
- Communication
- Maximizing profitability
- Scheduling
Accomplishments
Opened 2 brand new stores for 2 different companies. Cache as a Co-Manager and took over leadership within a year. Talbots as a Store Manager. Both maintained top company standards through out employment.
Took over 2 stores during career and elevated to top company standards both within a year of service. One with Cache to another location, the other with White House/Black Market.
Recruited, hired and developed top talent within my industry to be promoted through out multiple positions. At least 5 of them to become Store Leaders.
References
Upon Request
Timeline
Store Manager
Talbots
09.2017 - Current
Store Manager
White House Black Market
03.2015 - 08.2017
Store Manager
Cache
10.2003 - 03.2015
High School Diploma -
Granby Junior Senior High School
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