DANIELLE GORDAN
Bevier
Summary
Healthcare professional with expertise in coordinating/scheduling and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator
Total Family Health Care
Macon, MO
09.2024 - Current
- Managed high-volume inbound calls, ensuring efficient communication and timely follow-ups with clients.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated referrals between patients and specialists to ensure timely access to care.
- Scanned medical records in digital format for easy retrieval and accessibility.
911 Communications Supervisor
Linn County Central Dispatch
Marceline, MO
01.2024 - 05.2024
- Same duties as previous employment listed below for Linn County Central Dispatch.
Administrative Assistant
Missouri Department of Conservation
Kirksville, Missouri
03.2023 - 12.2023
- Answered incoming calls and directed messages to correct party.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
- Handled day-to-day needs and special projects with good multitasking and research skills.
- Reviewed employee's purchasing card statements and receipts for payment.
911 Communications Supervisor
Linn County Central Dispatch
Marceline, MO
06.2020 - 12.2022
- Answered administrative phone lines between emergency calls to convey information related to operations or emergency response.
- Selected appropriate teams and resources to coordinate responses to emergencies of different natures and in different jurisdictions.
- Coordinated radio traffic from field units, backing up responders with additional resources.
- Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR.
- Helped law enforcement in the field complete special tasks such as issuing BOLOs for suspects and their vehicles.
- Verified number and location data using mapping software for accuracy and reliability.
- Retrieved information about warrants, BOLOs and reported thefts to support first responders in field.
911 Operator
Macon County Enhanced 911
Macon, MO
05.2018 - 06.2020
- Same responsibilities as Linn County Central Dispatch but covered Macon and Knox County.
Education
High School Diploma -
Atlanta C-3 Highschool
Atlanta, MO05.2017
Some college credit - Athletic Training
University of Central Missouri
Warrensburg, MOSkills
- Clerical support
- Effective verbal communication
- Proactive self-starter
- Strong attention to detail
- Strong organizational skills
- Strategic prioritization skills
- Proficient in managing multiple tasks
Certification
- CPR Certified
- MULES Certification (Expired June 2024)
- EMD Certification
- CTO (Certified Training Officer) Certification
Languages
English, Native
Timeline
Care Coordinator
Total Family Health Care
09.2024 - Current
911 Communications Supervisor
Linn County Central Dispatch
01.2024 - 05.2024
Administrative Assistant
Missouri Department of Conservation
03.2023 - 12.2023
911 Communications Supervisor
Linn County Central Dispatch
06.2020 - 12.2022
911 Operator
Macon County Enhanced 911
05.2018 - 06.2020
Some college credit - Athletic Training
University of Central Missouri
High School Diploma -
Atlanta C-3 Highschool