Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Interim Manager
New Perspective Senior Living
05.2015 - Current
Implemented a comprehensive training program for staff members, resulting in increased knowledge and improved quality of care
Collaborated with healthcare professionals to develop personalized care plans for each resident, ensuring their individual needs were met
Improved employee retention rates by implementing recognition programs that acknowledged outstanding performance
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Health Unit Coordinator
Lexington Health Care
02.2009 - 05.2015
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Assembled and maintained patient medical records and other documents related to patient care.
Assisted with processing patient admissions, transfers and discharges.
Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Medication Passer
Volunteers Of America Northeast
05.2006 - 03.2009
Enhanced patient satisfaction by carefully administering medications according to physician orders and monitoring for side effects.
Upheld strict standards of patient privacy and confidentiality while managing sensitive information related to medications and medical conditions.
Demonstrated attention to detail while transcribing physician orders for medications, ensuring accuracy before administration.
Increased efficiency in the workplace by training new staff members on proper medication passing techniques and protocols.
Reduced medication errors by implementing checks and balances at each stage of the medication administration process.
Education
Associate of Science - Medical Assistant
Everest College
Chicago, IL
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Team Player
Microsoft Outlook, Word, and Excel
Customer Service
Handling Escalations
Timeline
Interim Manager
New Perspective Senior Living
05.2015 - Current
Health Unit Coordinator
Lexington Health Care
02.2009 - 05.2015
Medication Passer
Volunteers Of America Northeast
05.2006 - 03.2009
Associate of Science - Medical Assistant
Everest College
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