Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Danielle
Accomplishments
References
Timeline
Generic
Danielle Gutierrez

Danielle Gutierrez

Salem,MA

Summary

With a strong background in customer service and team leadership at Forever 21. Skilled in multitasking and bilingual communication, I excel in resolving conflicts and enhancing team performance. My attention to detail and empathy ensure exceptional experiences for clients and colleagues alike, fostering a positive and productive environment.

Overview

7
7
years of professional experience

Work History

Lifeguard

Continental pools
Lynn, MA
05.2021 - 09.2025
  • Responded quickly to medical emergencies in the pool area.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Performed emergency rescues when necessary.
  • Enforced all safety regulations and posted rules for patrons.
  • Monitored swimmers to ensure safety in the pool area.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Performed regular cleaning and maintenance of pool equipment.
  • Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • transporting to different pools

Assistant Manager

Forever 21
Saugus, MA
07.2022 - 04.2025
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Senior Health Care Assistant

Tempus Unlimited
Lynn, MA
02.2023 - 01.2025
  • Organized medical records according to established procedures for easy retrieval of data when needed.
  • Maintained cleanliness of treatment rooms, equipment and supplies in order to ensure proper hygiene standards are met.
  • Monitored patients' condition by observing physical appearance and reactions to treatments or medications.
  • Attended meetings with hospital administration personnel concerning changes in policies, procedures affecting the unit, department operations.
  • Give emotional support by being there when needed even for little things
  • Supported daily living activities by serving meals, feeding, walking, actively listening and participating in conversation.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted with lifting patients to move on or off beds.

Babysitter

Independently Employed
Lynn, MA
01.2019 - 12.2021
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Transporting to different homes
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Establishing trust through consistent communication with both parents and kids.

Dog Sitter

Independent Employer
Lynn, MA
01.2019 - 12.2021
  • Provided compassionate care to dogs of all breeds, ages, and temperaments.
  • Ensured that each dog was provided with food, water, and rest as needed.
  • Developed strong relationships with pet owners through consistent communication about their beloved companions.
  • Kept detailed records of daily activities including feeding times, medications administered, potty breaks taken.
  • Observed behavior of animals to detect signs of illness or injury.
  • Maintained a clean and safe environment while caring for the animals.
  • Walked and exercised dogs in accordance with owner instructions.
  • Offered animals exercise opportunities through walks and play activities.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Cared for pets during owners' absences.
  • Walked dogs while enforcing good behavior and manners.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Fed animals twice daily and refilled water dish.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.

Education

High School Diploma -

English High School
Lynn, MA
06-2023

Associate of Science - Animal Science

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer service
  • Team leadership
  • Multitasking Abilities
  • Bilingual communication
  • Attention to detail
  • Empathy and patience

Affiliations

  • educational reading
  • volunteer work
  • MCJROTC club
  • Track & Cross Country Club

Languages

English
Professional
Spanish
Limited

Danielle

To know a little bit about me; I like to say I'm a compassionate and introspective individual with a love for personal growth and helping others. I find joy in quiet pursuits like reading and walking, and while introverted, I am capable of stepping out of my comfort zone. Driven by empathy and a strong sense of independence, I aspire to travel and broaden my horizons, using my inner strength to navigate new experiences.

Accomplishments

  • Leadership reward
  • participation

References

References available upon request.

Timeline

Senior Health Care Assistant

Tempus Unlimited
02.2023 - 01.2025

Assistant Manager

Forever 21
07.2022 - 04.2025

Lifeguard

Continental pools
05.2021 - 09.2025

Babysitter

Independently Employed
01.2019 - 12.2021

Dog Sitter

Independent Employer
01.2019 - 12.2021

High School Diploma -

English High School

Associate of Science - Animal Science

Bunker Hill Community College

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