Danielle Hagner
Royersford,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Office Manager
Steiner medical and therapeutic center
2018.08 - Current
- Managed operations of primary care office for seven years. Also managed the second part of the practice for pain management solutions to enhance patient comfort and quality of life over a nine-year period.
- Assisted guests with check-in and check-out processes. Coordinated patient scheduling, check-in, check-out and payments for billing. Supported front desk operations to ensure smooth transitions for incoming and departing guests.
- Processed patient registrations and insurance verifications with accuracy and attention to detail. Utilized Navinet Pear portal and Availity for health insurance processes.
- Assisted patients with inquiries to provide timely solutions. Supported problem-solving efforts to enhance patient satisfaction. Collaborated with team members to address patient needs effectively.
- Directed and optimized workflow processes for front office staff.
- Processed biweekly payroll submissions to ensure timely employee compensation.
- Assisted clients with bank deposit transactions. Supported team in maintaining accurate records of deposits. Contributed to a positive customer experience through effective communication.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Coordinated medical records management, maintaining confidentiality and compliance with regulations. Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Contributed to billing and coding operations to streamline financial transactions.
- Streamlined meeting schedules for medical director, enhancing productivity. Executed errands effectively, supporting operational needs. Improved administrative processes, contributing to overall office effectiveness.
- Facilitated timely patient rooming and accurate vital sign documentation, enhancing workflow efficiency. Prepared injections for muscle and tendon treatments, contributing to positive patient recovery experiences. Enhanced overall patient care quality through proactive clinical support.
- Assisted in ordering inventory and organizing stock supply closet. Maintained cleanliness and organization of exam rooms between patient visits.
- Trained new reception staff on office protocols, enhancing team performance and service quality.
Stay at Home Parent
Homemaker Self
2014.04 - 2018.08
- Coordinated daily schedules to maximize quality family time and participation in activities.
- Oversaw household budgeting and expense management to ensure financial stability.
- Coordinated household maintenance tasks, improving overall efficiency. Household duties
- Guided children in completing school assignments while promoting engagement in extracurricular activities.
Hairstylist/Manager
Salon 7
2004.10 - 2014.04
- Assisted clients with hairstyling needs at Salon Seven for 10 years. Developed strong customer service skills through daily interactions. Enjoyed building relationships with clients and providing personalized support.
- Assisted clients with hair cutting, coloring, and styling services. Supported team members in maintaining a clean and organized workspace. Provided recommendations for hair care products to enhance client satisfaction.
- Assisted in managing daily operations as keyholder and shift lead. Supported team members in achieving customer satisfaction goals. Helped maintain store organization and inventory accuracy.
Hairstylist/Manager
Regis Corporation
2001.01 - 2004.04
- Oversaw salon operations to ensure high-quality hairstyling services. Led a team of stylists to foster a collaborative and productive work environment. Developed strategies to improve client satisfaction and retention rates.
- Trained and mentored junior stylists, fostering skill development and enhancing team performance.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Managed candidate selection process, including recruitment, interviewing, and onboarding.
Hairstylist/Manager
Mastercuts - Regis corporation
1999.01 - 2001.01
- Hairstylist for a year then manager until transferred to exton.
- Supervised daily salon operations, ensuring high standards of service and client satisfaction.
- Managed scheduling and appointments, optimizing staff efficiency and minimizing client wait times.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Oversaw hair cutting and coloring processes to enhance client satisfaction. Guided team in executing perm and styling services to meet client expectations. Cultivated a welcoming environment for clients during their appointments.
Education
High school diploma -
North Penn Senior High School
Lansdale, PA01.1997
Cosmetology - Technical career study
North Montco Tech Career Center
Lansdale, PA01.1997
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling, Payment scheduling and collection
- Office administration and managment
- Patient registration
- Insurance verification
- Reminder calls and patient callbacks
- Electronic medical records, EMR/EHR
- Mail management
- Preparing treatment rooms, vital signs and triage
- Medical billing and coding
- Typing, filing and record keeping
- Staff leadership
- Relationship building
Certification
Cosmetology License January 1998 to January 2026
Additional Information
I was a cosmetologist for 22 years. After being a stay at home mom for 5 years I found a job as a receptionist at a medical practice where I learned how to do front desk and some clinical work as well. The medical director and Medical assistants trained me on how to take blood pressures and room patients for their appointments. They also taught me a little bit in triaging patient phone calls into the nurse. I am very experienced with the public and dealing with people, which I have created many of relationships with many patients. I am friendly, caring and very reliable with great work attendance. I am dedicated to any job I have ever had. I also believe I have great work ethic and believe everyone should be cross trained. I've always been the person who wears many hats.
Timeline
Medical Receptionist/Office Manager
Steiner medical and therapeutic center
2018.08 - Current
Stay at Home Parent
Homemaker Self
2014.04 - 2018.08
Hairstylist/Manager
Salon 7
2004.10 - 2014.04
Hairstylist/Manager
Regis Corporation
2001.01 - 2004.04
Hairstylist/Manager
Mastercuts - Regis corporation
1999.01 - 2001.01
High school diploma -
North Penn Senior High School
Cosmetology - Technical career study
North Montco Tech Career Center