Danielle Ham
Apex,NC
Summary
Sales and leasing professional with hands-on experience in lease administration, application processing, tours, and move-ins. Known for building resident trust, supporting retention, training new team members, and contributing to strong sales results and community relationships.
Overview
5
5
years of professional experience
Work History
Sales Manager
Villa 19 Boutique- Downtown Cary
04.2022 - Current
- Managed daily sales operations for downtown Cary boutique, ensuring smooth customer service and team collaboration.
- Led team by training new employees, achieving top sales, maintaining high conversion ratios, and fostering customer loyalty through successful private events.
- Train associates on styling guidance, client engagement, and sales techniques
- Oversee visual merchandising for boutique displays and seasonal product placement
- Engaged downtown Apex and Cary communities through partnerships with local businesses and connections with residents and delivery personnel.
Leasing Consultant
The Marquis on Edwards Mill - CWS Apartment Homes
07.2023 - 10.2024
- Managed leasing process from tour to application to move-in day, ensuring smooth transitions and fostering positive rapport with residents.
- Developed strong relationships with residents to build trust, address concerns, and improve residence retention.
- Conducted apartment tours for prospects at Marquis on Edwards Mill.
- Explained lease terms and community features to prospective residents.
- Processed lease applications and prepared move-in paperwork.
Sales Manager
Bath and Body Works - The Limited Co.
08.2022 - 06.2023
- Demonstrated sales leadership by connecting with customers, achieving upsells through genuine engagement.
- Addressed, managed, and de-escalated challenging situations under pressure, while effectively supporting major retail sale days.
- Managed sales floor operations and shipment orders.
- Developed associates' understanding of products to enhance customer service and sales.
Education
Business Diploma - Business Management
Wake Tech Community College
North Carolina05-2023
Diploma -
Apex Friendship High School
North Carolina06-2019
Skills
- Point of sale systems
- Inventory management
- Lease administration
- Customer retention
- Event coordination
- Sales operations
- Sales closing techniques
- Marketing strategy
- Consultative and relationship selling
- Employee motivation
Timeline
Leasing Consultant
The Marquis on Edwards Mill - CWS Apartment Homes
07.2023 - 10.2024
Sales Manager
Bath and Body Works - The Limited Co.
08.2022 - 06.2023
Sales Manager
Villa 19 Boutique- Downtown Cary
04.2022 - Current
Business Diploma - Business Management
Wake Tech Community College
Diploma -
Apex Friendship High School