Danielle Handfield Pardo
Altamonte Springs,FL
Summary
Travel Agent with a passion for creating unforgettable travel experiences for clients. Proven track record of delivering exceptional customer service, expert knowledge of Caribbean travel destinations, and strong negotiation skills. Seeking to leverage this expertise to continue exceeding client expectations and driving business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent
Travel With UE
05.2020 - Current
- Arranged travel accommodations for groups, couples, weddings, destination weddings, and solo travel.
- Provided customers with great deals and well-researched travel options, successfully negotiating rates while ensuring customer satisfaction.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched and kept abreast of new travel regulations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel reservations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, and business executives.
- Developed promotional materials for travel packages to market hot new destinations.
- Communicated benefits and information regarding international travel insurance with clients to reduce uncertainty and risk of financial loss.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with clients to understand their travel preferences, budgets, and requirements, resulting in tailored travel experiences.
- Researched and recommended various destinations, hotels, transportation options, and activities based on client needs.
- Managed end-to-end travel arrangements, including booking flights, accommodations, transportation, and tours.
- Handled client inquiries via phone, text, email, and in-person meetings, addressing concerns and providing timely assistance.
- Maintained accurate records of bookings, payments, and travel documentation, ensuring a smooth travel process.
- Built and maintained strong relationships with clients, leading to repeat business and referrals.
Education
Bachelor of Science -
University of Nottingham
Nottingham, UK07.2010
High School Diploma -
Raymond Gardiner High School
North Caicos. Turks & Caicos Islands07.2003
Skills
- Travel Research
- Travel Planning & Itinerary Design
- Customer Relationship Management
- Destination Expertise
- Booking & Reservation Systems
- Negotiation & Communication
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Attention to Detail
Affiliations
Destination Wedding Honeymoon Association
Certification
Jamaica Travel Agent Certified Specialist
Aruba Travel Agent Certificate Specialist
Sandals Certified Specialist
Why Travel
I understand the transformative power of travel, and I recognize that in today's fast-paced world, many individuals find themselves entangled in the demands of daily life. Having personally experienced the grind of work and the challenges of maintaining a work-life balance, I possess a unique empathy that fuels my desire to assist others in reclaiming their time and experiencing the rejuvenating effects of a well-deserved vacation.
Timeline
Travel Agent
Travel With UE
05.2020 - Current
Bachelor of Science -
University of Nottingham
High School Diploma -
Raymond Gardiner High School