Danielle Hawkins

• Manage retention and maintenance of existing accounts, focusing on lending and collecting to meet branch sales and delinquency targets.
• Exercise lending authority when reviewing and approving applications and used product knowledge in offering loan solutions that meet customer needs.
• Coach branch staff by providing actionable feedback to achieve branch goals and minimize turnover while fostering a positive branch environment.
• Develop business through networking with local establishments and fostering strong community relations.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customers.
• Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
• Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.

Responsibilities and Duties:

• Review and approved loan applications with lending authority to ensure compliance and customer satisfaction. When reviewing and approving applications, used product knowledge in offering loan solutions that met customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to meet branch sales and delinquency targets.
• Consistently and regularly coached branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
• Attracted high-quality and diverse talent, coordinated and interviewed prospective candidates, and made recommendations to management for vacancies.
• Developed additional business by networking with local establishments, such as retail and automobile businesses, and built strong community relations.
• Approved exceptions to policy based on management guidelines while assessing related factors. Used problem-solving skills to resolve product, service, and policy-related obstacles for customers.
• Implemented internal branch auditing procedures, which properly controlled all negotiable items and company records held within the branch.
• Promptly investigated and thoroughly worked to resolve customer and employee inquiries and complaints.

Delivered exceptional customer service by resolving issues and tailoring loan solutions to client needs.

• Proactively contacted customers with past due balances to offer solutions and resolve delinquency.
• Consistently exceeded individual and branch sales goals for company products and services.
• Processed credit loan applications, analyzing credit and financial information for customers.
• Managed cash drawer operations, ensuring timely processing of payments and daily deposits.
• Studied federal, state, and local consumer application laws to maintain compliance.
• Provided consistent, high-quality customer service across all interactions.

Cultivated strong customer relationships that drove repeat business and enhanced loyalty.

• Processed customer transactions accurately in a high-performance environment.
• Maintained data integrity while updating customer information in POS system.
• Assisted with account management by accepting payments and scheduling appointments efficiently.
• Organized community events to boost customer engagement and increase brand visibility.
• Executed daily call campaigns to generate new business opportunities effectively.