Danielle Heath
Seaford,DE
Summary
Driving operational excellence, I spearheaded store initiatives at Dollar Tree, enhancing customer satisfaction and minimizing shrinkage. My leadership, rooted in effective team building and inventory management, significantly improved store performance. Skilled in problem-solving and multitasking, I excel in fast-paced retail environments, consistently delivering results beyond expectations.
Overview
13
13
years of professional experience
Work History
Store-manager
Dollar Tree
06.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Store Manager of Operations
CLTS Inc (Dot Discount Cigarettes)
10.2011 - 06.2017
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Education
N/A - General Studies
Delaware Technical Community College
DEDiploma - General Studies
James H Groves
Georgetown, DE06.2003
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift scheduling
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Supply Ordering
- Policies and Procedures
- Store displays
- Employee Scheduling
- Work Planning and Prioritization
- Opening and closing procedures
- Payroll Management
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Performance Reviews
- Merchandise planning
- Delegating Work
- Security System Monitoring
Timeline
Store-manager
Dollar Tree
06.2017 - Current
Store Manager of Operations
CLTS Inc (Dot Discount Cigarettes)
10.2011 - 06.2017
N/A - General Studies
Delaware Technical Community College
Diploma - General Studies
James H Groves
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