Danielle Heideman
Trenton,OH
Summary
Dedicated logistics professional with a strong background in customer relations and data entry. Skilled in managing daily operations and dispatching drivers while ensuring timely updates to customers. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Operations Coordinator/Dispatcher
Quicker Logistics - Elite One Intermodal
West Chester, OH
02.2022 - Current
- Trace containers on the rail daily.
- Keep track of containers through an excel log updated daily.
- Manage multiple daily logs for different customers.
- Update certain customers on the status of their containers daily.
- Work directly with customers, carriers, shippers, receivers, and steamship lines through email and phone.
- Input work order data into Trinium/Citrix to build manifest.
- Dispatch drivers on loads based off daily needs.
- Keep in contact with drivers continuously throughout the day.
- Schedule pickup and delivery appointments through email, phone, and specific customer portals.
- Rail bill and empty bill containers through portals and email.
- Push orders through to payroll with correct charges and assigned drivers.
- Scan in all paperwork and documents.
Logistics Coordinator
Integrity Express Logistics
Cincinnati, OH
06.2021 - 01.2022
- Worked directly with customers, carriers, shippers and receivers.
- Assisted and supported current Sales Account Executive daily through constant communication with our customers and carriers.
- Built loads into iTMS loadboard based off customers load tender.
- Daily check calls to carriers to provide current status of load and ensure it is running smoothly.
- Update customers of status on their current loads.
- Create BOL’s.
- Daily updates on every load under each customer.
- Kept track of daily log on excel spreadsheet and adjusted accordingly.
- Created Rate Confirmations for contract between our company and the carrier.
- Booked carriers on specific loads.
- Negotiated pricing and delivery days and times.
- Scheduled pickup and delivery appointments.
Logistics Order Expeditor
Allied Stainless Group
Fairfield, OH
07.2018 - 06.2021
- Coordinated material flow to ensure timely delivery and optimal inventory levels.
- Developed and maintained relationships with suppliers to streamline procurement processes.
- Implemented process improvements that enhanced efficiency in order fulfillment operations.
- Trained junior staff on best practices for expediting orders and managing logistics workflows.
- Analyzed shipping schedules to minimize delays and improve overall supply chain performance.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Worked directly with the sales if there were any issues with any of their orders.
- Found material test reports for every order before shipping out and by request of the customer.
- Called in less than truckload trucks to pick up daily.
Customer Service Representative
Benjamin Best Freight
West Chester, OH
03.2014 - 04.2016
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed order processing and tracking using logistics software to ensure timely deliveries.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Registered Medical Assistant - Medical Assisting
Butler Tech
Hamilton, OH06-2016
High School Diploma -
Lakota West High School
West Chester, OH05-2012
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Logistics coordination
- Customer relations
- Customer service
- Data Entry
- Communication
- Documentation
- Typing
- Adaptability
- Excel
- Microsoft Word
- Outlook
- Negotiation
Timeline
Operations Coordinator/Dispatcher
Quicker Logistics - Elite One Intermodal
02.2022 - Current
Logistics Coordinator
Integrity Express Logistics
06.2021 - 01.2022
Logistics Order Expeditor
Allied Stainless Group
07.2018 - 06.2021
Customer Service Representative
Benjamin Best Freight
03.2014 - 04.2016
Registered Medical Assistant - Medical Assisting
Butler Tech
High School Diploma -
Lakota West High School