RANDY RAMKISSOON
Houston
Summary
Developed skills in fast-paced operational environment, consistently managing multiple tasks and priorities. Expertise in streamlining processes and enhancing efficiency through effective project coordination. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Sales & Operations Coordinator / Dispatcher
Herc Rentals
Houston, Texas
07.2025 - Current
- Coordinate daily dispatch operations to ensure timely delivery and pickup of rental equipment.
- Manage transportation schedules and equipment allocation to meet customer requirements.
- Serve as a liaison between customers, drivers, sales representatives, and branch operations teams.
- Monitor equipment availability and coordinate utilization across operational needs.
- Utilize RentalMan and Salesforce to manage rental transactions, customer accounts, and operational records.
- Support branch operational efficiency through proactive scheduling and workflow coordination.
- Accomplishments
- Ensure efficient communication between departments to maintain customer satisfaction and operational performance.
- Support equipment logistics and scheduling in a fast-paced rental environment.
- Maintain accurate operational records and documentation to support branch objectives.
- Assist in resolving customer service concerns while maintaining professional standards.
Pro Sales Associate
Herc Rentals
Astoria, New York
08.2024 - 07.2025
- Assisted contractors, businesses, and commercial customers with equipment rental solutions.
- Generated rental contracts, quotes, and supporting documentation.
- Managed customer interactions through Salesforce and RentalMan.
- Coordinated with operations personnel to ensure equipment availability and timely delivery.
- Identified customer requirements and recommended appropriate rental products and services.
- Accomplishments
- Developed strong customer relationships that supported repeat business opportunities.
- Contributed to branch sales and customer service objectives through responsive support.
- Maintained accuracy in rental agreements, account management, and transaction processing.
- Supported branch operations through effective communication and coordination.
Education
Bachelor of Science (B.S.) - Marketing Management
York College, City University of New York (CUNY)
05.2022
Associate of Science (A.S.) - Marketing Management & Sales
City Tech, City University of New York (CUNY)
08.2018
Skills
- RentalMan
- Salesforce CRM
- Microsoft Excel
- Logistics coordination
- Microsoft Outlook
- Data Entry & Reporting
- Scheduling management
- Customer invoicing
- Problem Solving
- Communication
- Team Collaboration
- Time Management
Certification
- Business Management Certification, Cornell University, 12/ 2023
Topics Included:
- Business Strategy
- Leadership Development
- Organizational Management
- Decision-Making
- Operations and Performance Management
Timeline
Senior Sales & Operations Coordinator / Dispatcher
Herc Rentals
07.2025 - Current
Pro Sales Associate
Herc Rentals
08.2024 - 07.2025
Associate of Science (A.S.) - Marketing Management & Sales
City Tech, City University of New York (CUNY)
Bachelor of Science (B.S.) - Marketing Management
York College, City University of New York (CUNY)
PROFESSIONAL STRENGTHS
- Strong operational and organizational abilities
- Effective communicator across departments and customer groups
- Ability to manage multiple priorities in fast-paced environments
- Customer-focused approach with strong relationship-building skills
- Analytical thinker with a process-improvement mindset
- Detail-oriented and committed to operational excellence
- Adaptable and capable of handling changing business demands