Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Henry

Mechanicsburg,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Williams Custom Catering LLC
Duncannon, PA
06.2023 - Current
  • Managed and Maintained Social Media Business Page
  • Scheduled Booking and Appointments for multiple events such as weddings, catering and much more
  • Provided exceptional customer service to ensure customer satisfaction.

Teacher

Tender Years Child Development Center
Mechanicsburg, PA
02.2022 - Current
  • Organized parent conferences throughout the year to discuss student progress.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Maintained a safe and orderly learning environment for all students.

Teaching Assistant

Tender Years Child Development Center
Camp Hill, PA
04.2018 - 03.2020
  • Implemented strategies designed to help struggling learners understand difficult concepts.
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Developed instructional materials and visual aids to supplement lesson plans.

Teacher's Assistant

Little Hands Nursery School
Etters, PA
01.2016 - 03.2018
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Observed student performance in order to assess progress towards academic goals.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.

Education

CDA - Child Development Associate

PennAEYC
07-2024

High School Diploma -

Susquenita High School
Duncannon, PA
06-2011

Skills

  • Appointment Scheduling
  • De-Escalation Techniques
  • Administrative Support
  • Computer Proficiency
  • Communication Skills
  • Paperwork Processing
  • Scheduling
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Williams Custom Catering LLC
06.2023 - Current

Teacher

Tender Years Child Development Center
02.2022 - Current

Teaching Assistant

Tender Years Child Development Center
04.2018 - 03.2020

Teacher's Assistant

Little Hands Nursery School
01.2016 - 03.2018

CDA - Child Development Associate

PennAEYC

High School Diploma -

Susquenita High School

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Danielle Henry