Danielle Hoefs
Plano,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service and company growth.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Marshalls Store
05.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Marshalls Store
06.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Key Holder
Marshalls Store
10.2019 - 06.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
Sales Floor Coordinator
Marshalls Store
04.2014 - 10.2019
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with Product selection through carefully curated questions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
Shift Manager
Wendys Restaurant
08.2009 - 04.2014
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Parkway High School
Bossier City, LA05.2008
Skills
- Store Organization
- Records Management
- Department Oversight
- Loss Prevention
- Stock Management
- Customer Relations
- Performance Evaluations
- Hiring and Training
- Retail Operations
- Staff Scheduling
- POS Systems Operations
- Inventory Counting
Timeline
Assistant Store Manager
Marshalls Store
05.2023 - Current
Assistant Store Manager
Marshalls Store
06.2022 - 05.2023
Key Holder
Marshalls Store
10.2019 - 06.2022
Sales Floor Coordinator
Marshalls Store
04.2014 - 10.2019
Shift Manager
Wendys Restaurant
08.2009 - 04.2014
High School Diploma -
Parkway High School