Danielle Howard
Garland,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
19
19
years of professional experience
Work History
Supervisor (salon)
Fabuluex
5210 Bexar St
02.2010 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Team Leader
Torrid Clothing Store
Mesquite, TX
06.2005 - 01.2010
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Tech-school - Medical Assistant
Sanford-Brown College - Dallas Tx
Dallas, TX05.2007
High School Diploma -
Lincoln High School
Dallas, TX05.2005
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Strategic Planning
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Policy Enforcement
- Expectation setting
- Inventory Oversight
- Business Administration
- Data Analytics
- Idea Development and Brainstorming
- Improvement plan knowledge
- Data Analysis
- Issue Research
- Program Evaluation
- Disaster Recovery Planning
Timeline
Supervisor (salon)
Fabuluex
02.2010 - Current
Team Leader
Torrid Clothing Store
06.2005 - 01.2010
Tech-school - Medical Assistant
Sanford-Brown College - Dallas Tx
High School Diploma -
Lincoln High School