Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Danielle Howell

Brooklyn

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Adept at balancing customer service excellence with efficient operational skills, I leveraged my proficiency in Microsoft Excel and active listening to enhance customer satisfaction and streamline processes at Lowe's Home Improvement. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

2
2
years of professional experience

Work History

Cashier

Lowe's Home Improvement
Brooklyn
06.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of the checkout area including countertops, registers, windowsills and floors.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered their questions about the store's products and services.
  • Helped with purchases and signed customers up for rewards program.

Sales Associate

Pulse
Manhattan
03.2023 - 01.2024
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Bachelor of Science - Biochemistry

City College of New York
New York, NY
05-2027

Skills

  • Product restocking
  • Returns processing
  • ID verification
  • Product knowledge
  • Daily reporting
  • Payment collection
  • Training and onboarding
  • Data entry
  • Time management skills
  • Upselling techniques
  • Attention to detail
  • Money handling
  • Customer service
  • Written and verbal communication
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Microsoft PowerPoint
  • Multitasking and organization
  • Basic math
  • Complaint resolution
  • Reports and documents

Affiliations

I love to be involved in high-energy activities like dancing, swimming, and biking.

I also love to dive into a good book, from fantasy and action to scientific novels.

Actively learning new languages from peers and apps, such as French and German.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Lowe's Home Improvement
06.2024 - Current

Sales Associate

Pulse
03.2023 - 01.2024

Bachelor of Science - Biochemistry

City College of New York

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Danielle Howell