Danielle Hujer
Parma,OH
Summary
Skilled hospital liaison with 10+ years of experience and 25+ years at SWGHC, excelling in medical staff relationship management and patient support. Proven track record of enhancing patient satisfaction through effective communication and training initiatives.
Administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Unit Secretary
Southwest General Health Center
Middleburg Heights, OH
05.2000 - Current
- Managed office supplies inventory by monitoring stock levels and placing orders in a timely manner to ensure uninterrupted workflow
- Managed incoming calls efficiently using multi-line phone system while providing professional assistance or redirecting calls as necessary
- Coordinated daily provider schedules and managed high-volume patient admissions, discharges, and transfers
- Adjusted clinical schedules in real time to accommodated staffing changes and urgent patient needs.
- Prepared documents such as medical reports, correspondence, and forms
- Trained new unit clerks on job responsibilities
Hospital Liaison
Medical Service Company
Oakwood Village, OH
04.2013 - 09.2025
- Developed and maintained strong relationships with key stakeholders including physicians, nurses, pharmacists, and hospital administrators
- Provided timely responses to patients and medical staff inquiries, addressing concerns and resolving issues to ensure high levels of patient satisfaction
- Coordinated product demonstrations or trials for prospective patients and medical staff, showcasing key features and benefits
- Provided ongoing support and training to patients, ensuring successful adoption and utilization of products/services
- Advocated for patients' needs by liaising between them and healthcare providers or insurance companies
- Verified all insurances and uploaded into the patients chart to ensure eligibility and collected copays for any and all equipment needs
- Communicated effectively with patients, families,and external providers regarding care plans and service coordination
Education
Medical Technology - Polaris College
Polaris Evening School
Middleburg Heights, OH12-2010
High school diploma - undefined
Midpark High School
Middleburg Heights, OH06-1986
Skills
- Computer operation, Cerner EMR
- Medical terminology
- HIPAA compliant
- Care coordination, empathetic and compassionate
- High-Volume Administrative Support
- Conflict Resolution
- Insurance verification - Insurance verification experience (11-15 years)
- Respects all customers, employees, and managers
- Detailed-Oriented Documentation
- Coordinated patient visit schedules
- Closely communicates with all physicians, nurses, patients, and families
- Medical record integrity
- Eager to learn and excel
- Medicare regulations
- Microsoft Outlook
Certification
Driver's License
Timeline
Hospital Liaison
Medical Service Company
04.2013 - 09.2025
Unit Secretary
Southwest General Health Center
05.2000 - Current
High school diploma - undefined
Midpark High School
Medical Technology - Polaris College
Polaris Evening School
Additional Information
- I have driven the utilization and business up by 80% to refer customers consistently.
- Exceeded expectations by committed communication with physicians, discharge planners, and clients.
- Presented solutions and handled objections to help improve the patients' everyday living experience after they have discharged home for success
- Assisted in the successful implementation of a new electronic health record (EHR) system across the entire health center, including developing and delivering training to all secretaries and a significant portion of the physician staff
- Utilized ICD-10 coding to bill appropriately
- Verified and approved insurances to provide services to patients
- Scheduled follow-up appointments to assist the patients
- Compassionate care and dignified care coordination with patient-centered support