Tameka Perdue
Alabaster,AL
Summary
Dynamic professional with a proven track record at Encompass Health Rehabilitation Hospital, enhancing patient satisfaction through exceptional organizational skills and patient care. Expert in HIPAA compliance and proficient in Cerner Millennium, I've significantly contributed to streamlining patient data management. My strong customer service orientation and ability to multitask have consistently improved operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Secretary
Encompass Health Rehabilitation Hospital
01.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Senior Tax Associate
Eternal Tax and Notary Solutions
08.2022 - 11.2024
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.
- Reviewed financial reports to correctly ascertain taxation and statement requirements.
- Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.
Behavior Associate
Children's of Alabama Hospital
02.2019 - 08.2024
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
Psychiatric Technician
Shelby Baptist Medical Center
11.2020 - 02.2022
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Guard
Alabama Therapeutic Education Facility
11.2018 - 02.2019
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Education
Diploma - Medical Billing & Coding
12-2015
High School Diploma -
05-2000
Skills
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Incoming call management
- EMR
- Cerner Millennium
- Computer Skills
- Multitasking
- Attention to detail
- Admit and patient discharge
Certification
Certified Patient Account Representative
Notary Public
Certified Tax Preparer
Timeline
Unit Secretary - Encompass Health Rehabilitation Hospital
01.2023 - Current
Senior Tax Associate - Eternal Tax and Notary Solutions
08.2022 - 11.2024
Psychiatric Technician - Shelby Baptist Medical Center
11.2020 - 02.2022
Behavior Associate - Children's of Alabama Hospital
02.2019 - 08.2024
Guard - Alabama Therapeutic Education Facility
11.2018 - 02.2019
Fortis Institute - Diploma, Medical Billing & Coding
Gardendale High School - High School Diploma,
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