Danielle Hutchings
Kai's Restaurant Lounge
Los Angeles,California
4
years of professional experience
Polished and personable hospitality professional with 3+ years of experience creating exceptional guest experiences in upscale restaurants, lounges, and private-event environments. Skilled in guest reception, reservation management, VIP guest service, conflict resolution, and maintaining a welcoming atmosphere in high-volume settings. Known for building strong relationships with guests, anticipating needs, and delivering attentive service while maintaining professionalism and discretion. Seeking to bring a hospitality-driven mindset and elevated member experience to Soho House West Hollywood.
Work History
Hostess
2 Years 3 Months- Manage reservations, waitlists, and special requests through OpenTable and reservation software.
- Coordinate VIP arrivals and accommodate guest preferences to ensure exceptional service.
- Communicate effectively with management, servers, and kitchen staff to optimize guest flow and satisfaction.
- Resolve guest concerns promptly and professionally, maintaining a positive atmosphere during peak service periods.
- Assist with private events, guest check-in, and special occasions while ensuring seamless operations.
- Trained new hosts on procedures, customer service standards, and restaurant policies.
Front Desk Receptionist
2 Years 6 Months- Served as the first point of contact for guests, providing a welcoming and polished experience.
- Managed high-volume phone calls, reservations, and guest inquiries with professionalism and efficiency.
- Maintained accurate guest records and communicated special requests to operational teams.
- Supported event check-ins and VIP guest arrivals.
- Developed strong relationships with repeat guests, contributing to increased customer loyalty.
Customer Service Representative
2 Months- Assisted customers with inquiries and resolved issues promptly.
- Processed ticket sales and managed customer reservations efficiently.
- Educated patrons on venue policies and event details to enhance experience.
- Collaborated with team members to ensure smooth operational flow during events.
Education
- Public Relations
Skills
Guest & Member Relations
VIP Guest Service
Reservation Management
OpenTable & POS Systems
Front Desk Operations
Event Check-In & Guest Lists
Luxury Hospitality Standards
Conflict Resolution
Confidentiality & Discretion
Upscale Dining & Private Club Experience
Timeline
Hostess
Kai's Restaurant Lounge
01.2023 - 04.2025Read More
Front Desk Receptionist
Luxury Hospitality Group
06.2021 - 12.2023Read More
Customer Service Representative
Premier Entertainment Venue
03.2021 - 05.2021Read More
Florida State University
from Public Relations
Read More