Danielle Hutchings
Los Angeles,California
Summary
Polished and personable hospitality professional with 3+ years of experience creating exceptional guest experiences in upscale restaurants, lounges, and private-event environments. Skilled in guest reception, reservation management, VIP guest service, conflict resolution, and maintaining a welcoming atmosphere in high-volume settings. Known for building strong relationships with guests, anticipating needs, and delivering attentive service while maintaining professionalism and discretion. Seeking to bring a hospitality-driven mindset and elevated member experience to Soho House West Hollywood.
Overview
4
4
years of professional experience
Work History
Hostess
Kai's Restaurant Lounge
Santa Monica, CA
01.2023 - 04.2025
- Manage reservations, waitlists, and special requests through OpenTable and reservation software.
- Coordinate VIP arrivals and accommodate guest preferences to ensure exceptional service.
- Communicate effectively with management, servers, and kitchen staff to optimize guest flow and satisfaction.
- Resolve guest concerns promptly and professionally, maintaining a positive atmosphere during peak service periods.
- Assist with private events, guest check-in, and special occasions while ensuring seamless operations.
- Trained new hosts on procedures, customer service standards, and restaurant policies.
Front Desk Receptionist
Luxury Hospitality Group
Los Angeles, CA
06.2021 - 12.2023
- Served as the first point of contact for guests, providing a welcoming and polished experience.
- Managed high-volume phone calls, reservations, and guest inquiries with professionalism and efficiency.
- Maintained accurate guest records and communicated special requests to operational teams.
- Supported event check-ins and VIP guest arrivals.
- Developed strong relationships with repeat guests, contributing to increased customer loyalty.
Customer Service Representative
Premier Entertainment Venue
Los Angeles, CA
03.2021 - 05.2021
- Assisted customers with inquiries and resolved issues promptly.
- Processed ticket sales and managed customer reservations efficiently.
- Educated patrons on venue policies and event details to enhance experience.
- Collaborated with team members to ensure smooth operational flow during events.
Education
Public Relations
Florida State University
Tallahassee, FL06-2015
Skills
- Guest & Member Relations
- VIP Guest Service
- Reservation Management
- OpenTable & POS Systems
- Front Desk Operations
- Event Check-In & Guest Lists
- Luxury Hospitality Standards
- Conflict Resolution
- Confidentiality & Discretion
- Upscale Dining & Private Club Experience
Timeline
Hostess
Kai's Restaurant Lounge
01.2023 - 04.2025
Front Desk Receptionist
Luxury Hospitality Group
06.2021 - 12.2023
Customer Service Representative
Premier Entertainment Venue
03.2021 - 05.2021
Public Relations
Florida State University