Danielle Hyma
human resources
Defuniak Springs,FL
Summary
Service-oriented server with 4 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
5
5
years of professional experience
Work History
Server
Surf Hut
Miramar Beach, FL
06.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Barista
Bad Ass Coffee Of Hawaii
Grayton Beach , FL
11.2019 - 07.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cultivated to recall customers' names and address each by name.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server/Hostess/Expo
Crackings
Grayton Beach, FL
08.2018 - 09.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess
Borago
Grayton Beach, FL
08.2017 - 12.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
No Degree - Criminal Justice
Northwest Florida State College
Niceville, FLHigh School Diploma -
Freeport Senior High School
Freeport, FL05.2019
Skills
- Age Verification
- High Volume Dining
- High Energy and Stamina
- Cool Under Pressure
- Menu Recommendations
- Staff Training
- Adaptable and Flexible
- Valid Food Handlers Certification
- Table Monitoring and Turnover
- Reliable and Responsible
- Menu Memorization and Presentation
- Order Accuracy and Delivery
Timeline
Server
Surf Hut
06.2021 - Current
Barista
Bad Ass Coffee Of Hawaii
11.2019 - 07.2021
Server/Hostess/Expo
Crackings
08.2018 - 09.2019
Hostess
Borago
08.2017 - 12.2018
No Degree - Criminal Justice
Northwest Florida State College
High School Diploma -
Freeport Senior High School
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