- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- Interior Design
- Drawing and Painting
- Camping
- Historical Exploration
- Fashion and Style
- Avid Reader
- Gardening
- Adventure Travel
- Wine Tasting
Danielle Ivers
Portland,NM
Summary
Detail-oriented Office Manager with extensive experience in customer service, office administration, and team collaboration. Proven ability to streamline processes and enhance operational efficiency while maintaining high standards of communication and staff management.
Overview
18
18
years of professional experience
Work History
Property Manager and Owner
Gorges Sunset, LLC
Peaks Island, ME
05.2021 - Current
- Managed tenant relations, addressing inquiries and resolving issues promptly.
- Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Coordinated lease agreements, facilitating negotiations between tenants and ownership.
- Supervised property staff, providing training and support to enhance team performance.
- Conducted regular inspections, ensuring compliance with safety regulations and property standards.
- Analyzed market trends to inform pricing strategies and improve property competitiveness.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed marketing strategies to attract new tenants, increasing property visibility in the market.
Office Manager
Peaks Island Fuel
Peaks Island, ME
10.2008 - 05.2026
- Oversaw daily office operations, ensuring efficient workflow and compliance with company policies.
- Managed scheduling and coordination of appointments, enhancing time management across departments.
- Implemented office procedures that improved document organization and retrieval efficiency.
- Trained and mentored new administrative staff, fostering a collaborative team environment.
- Developed and maintained filing systems, ensuring accuracy and accessibility of records.
- Collaborated with vendors to negotiate service agreements, optimizing cost-effectiveness for supplies.
- Monitored office inventory levels, coordinating timely replenishment to prevent disruptions in operations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Completed weekly payroll for 7 employees.
- Paid bills for the invoices to supply houses
- Managed and coordinated all automatic deliveries for fuel customers
- Scheduled all service call for numerous employees
Accounts Payable Clerk
Peaks Island Fuel
Peaks Island, ME
10.2008 - 05.2026
- Processed invoices and reconciled vendor statements to ensure timely payments.
- Managed payment schedules and optimized cash flow for operational efficiency.
- Reviewed purchase orders for accuracy and compliance with policy standards.
- Collaborated with vendors to resolve discrepancies and maintain positive relationships.
- Trained junior staff on accounts payable procedures and best practices.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Supported budget management, monitored expenditures against budget allocations.
- Mitigated risk of fraud by establishing stringent verification processes for new vendors.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Optimized cash flow management with strategic scheduling of payments to vendors.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Accounts Receivable Clerk
Peaks Island Fuel
Peaks Island, ME
10.2008 - 05.2026
- Processed invoices and ensured timely payments from clients.
- Maintained accurate records of accounts receivable transactions.
- Coordinated collection efforts with customers to resolve outstanding balances.
- Reviewed account discrepancies and implemented corrective actions.
- Generated detailed financial reports for management review.
- Trained junior staff on best practices in accounts receivable management.
- Streamlined billing processes to enhance efficiency and accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Fuel Delivery Manager
Peaks Island Fuel
Deal Island, MD
10.2008 - 05.2026
- Managed delivery schedules to ensure timely fuel distribution.
- Would create hundreds of delivery tickets a week
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Scheduled regular equipment and fleet maintenance.
Education
Bachelor of Arts - Classics
University of Southern Maine
Portland, Maine12.2011
Skills
- Customer service
- Organizational skills
- Office administration
- Creative problem solving
- Financial
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Mail handling
- Staff management
- Employee supervision
- Human resources
Accomplishments
Leadership & Management Business Growth Leadership & Management Operations Financial Achievements Reputation & Impact
- Built and led a high-performing team
- Increased annual revenue from one level to another
- Built and led a high-performing team
- Managed budgets, forecasting, and cash flow successfully
- Raised investment capital
- Bootstrapped the company to profitability
- Increased company valuation
- Built strong customer satisfaction ratings
- Created jobs in the community
- Made social impact through the business
Interests
Timeline
Property Manager and Owner
Gorges Sunset, LLC
05.2021 - Current
Office Manager
Peaks Island Fuel
10.2008 - 05.2026
Accounts Payable Clerk
Peaks Island Fuel
10.2008 - 05.2026
Accounts Receivable Clerk
Peaks Island Fuel
10.2008 - 05.2026
Fuel Delivery Manager
Peaks Island Fuel
10.2008 - 05.2026
Bachelor of Arts - Classics
University of Southern Maine