Danielle Jackson

• Current owner / stylist.
• Sales growth up 20% annually.
• Maximize hours behind the chair and subletting non useable hours.
• Recruited, hired and currently train apprentice stylist, working towards establishing stylist career.
• Launched staff engagement, gender diversity and cultural programs.
• Maintaining a 5 star customer Google review rating.
• Managed bookings to form bonds with loyal customers.
• Cut, color and install extensions on all textures of hair.
• Review websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
• Process payments, entering sales in register for prompt customer service.
• Educated customers on products to maximize benefits.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Stay updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Organize apprentice shifts and taking peak times and seasonality into consideration.
• Arranged for regular maintenance services for all beauty equipment.
• Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Train and motivated apprentice to perform daily salon, social media & business functions.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Organize and attended classes, trade shows and special events to showcase products, network with other businesses and attract new customers.
• Conduct target market research to discover customer needs and analyze competitor trends.

• Managed multi million dollar salon & spa with 35+ direct reports and 147+ employees.
• Start up of luxury barbershop and new talent salon.
• Promoted to all salons director March 2016.
• Washington Redskins Cheerleader Coordinator.
• Introduced and taught social media.
• Managing day to day operations such as salary cost, gross profit, and sales gains and losses.
• Provide coaching, mentoring, and consultation to staff to enhance professional development.
• Implemented brand ambassador program.
• Conduct daily and monthly one-on-one development coaching sessions.
• Coordinate and execute all training, whether it be new hire, vendor or monthly brand training.
• Complete all areas of visual: changing monthly graphics in store and salon, pricing and signage.
• Replenishment: receiving invoices, stocking shelves.
• Complete up to 35+ performance reviews each year, offering praise and recommendations for improvement.
• Maintain inventory levels to company standard and complete all ordering necessary.
• Perform all necessary scheduling weekly.
• Accomplish all sourcing and recruiting through strong partnerships with local beauty schools by sharing new techniques and giving thorough presentations.
• Promptly resolve all customer requests, questions and complaints.
• Built relationships with customers and community to establish long-term business growth.
• Train and mentor team members to achieve optimal performance and meet challenging business targets.
• Increased customer loyalty and brought in new customers with targeted marketing and service strategies.

• Managed salon 35+ direct reports
• Improved productivity while reducing staffing and operational costs 25% in first 30 days.
• Devised online booking processes to boost long-term business success and increase profit levels.
• Implemented guidelines for new level-based commission systems, as well as price increases.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and led social media platform.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Managed inventory and supply chain operations to achieve timely and accurate deliveries and orders.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with their hair care needs.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Trained staff to support smooth adoption of new website. POS system and online booking program.

Obtained Senior Cosmetology License 2014

Obtained Level Two Master Certification Oct. 2020