DANIELLE JACKSON
Capitol Heights
Summary
Dynamic administrative professional with a proven track record at the Department of Juvenile Justice, enhancing operational efficiency by 25% through process optimization. Skilled in Salesforce CRM and adept at fostering communication, I excel in training and onboarding, ensuring seamless collaboration across departments while maintaining confidentiality and professionalism.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist III
Department of Juvenile Justice
02.2022 - 07.2025
- Streamlined data entry and reporting systems, enhancing efficiency and accuracy by twenty-five percent.
- Facilitated interdepartmental communication to improve case management and documentation processes.
- Coordinated staff meetings, travel logistics, and correspondence for department leadership.
- Provided advanced administrative support to multiple departments, ensuring smooth daily operations.
- Maintained confidential records while managing sensitive information discreetly and professionally.
Teacher's Assistant
Bright Horizons at Courthouse Station
09.2019 - 12.2020
- Assisted in developing and implementing lesson plans to support early childhood learning.
- Maintained a safe, engaging classroom environment for 12-15 children.
- Fostered positive communication between teachers and parents through regular progress updates.
- Designed interactive educational activities promoting cognitive and social development.
Overnight Medical Data Specialist
Theranostix
09.2018 - 02.2019
- Processed and managed patient data with complete confidentiality and accuracy.
- Implemented data-driven strategies to enhance operational efficiency and interdepartmental communication.
- Achieved a 30% reduction in administrative processing errors through refined data entry protocols.
- Facilitated onboarding of new hires while ensuring compliance with data security standards.
Tier 1 Customer Service Representative
DC Health Link Call Center
12.2014 - 04.2016
- Managed 60-80 inbound customer calls daily, leveraging Salesforce CRM for effective issue resolution.
- Provided training and mentorship to team members on customer service best practices.
- Recognized for excellence in technical troubleshooting and achieving high customer satisfaction.
- Introduced innovative suggestions during team meetings to optimize operational efficiency.
Unit Secretary
Virginia Hospital
05.2012 - 03.2014
- Supported hospital operations by maintaining accurate patient records and coordinating communication between departments.
- Trained new administrative staff, improving department productivity by 30%.
- Managed high-volume calls, ensuring prompt and professional communication with patients and staff.
Telecommunications Operator
Doctor's Community Hospital
08.2008 - 04.2012
- Operated high-volume hospital switchboard, routing critical calls efficiently and accurately.
- Maintained detailed call logs and documentation for quality assurance and accountability.
- Supported communication between medical personnel, enhancing responsiveness in patient care.
Education
Bachelor of Science - Pre-Nursing
Trinity Washington University
Washington, DC06.2027
High School Diploma -
Central High School
Capitol Heights, MD05-2006
Skills
- Customer service and relations
- Process and workflow optimization
- Microsoft Office and Google Workspace
- Training and onboarding
- Scheduling and coordination
- Communication skills
- Time management
- Salesforce CRM expertise
- Database management
Certification
Certified Personal Trainer & Nutritionist, International Sports Science Association, 01/01/22
Accomplishments
100% Customer Service Representative Award
Timeline
Administrative Support Specialist III
Department of Juvenile Justice
02.2022 - 07.2025
Teacher's Assistant
Bright Horizons at Courthouse Station
09.2019 - 12.2020
Overnight Medical Data Specialist
Theranostix
09.2018 - 02.2019
Tier 1 Customer Service Representative
DC Health Link Call Center
12.2014 - 04.2016
Unit Secretary
Virginia Hospital
05.2012 - 03.2014
Telecommunications Operator
Doctor's Community Hospital
08.2008 - 04.2012
Bachelor of Science - Pre-Nursing
Trinity Washington University
High School Diploma -
Central High School