Summary
Overview
Work History
Education
Skills
Certification
Timeline
Danielle Jones

Danielle Jones

Pueblo,CO

Summary

Resourceful and impact-driven professional with over 15 years of experience across customer engagement, health services, and trauma-informed outreach. Proven ability to build trust across diverse populations, manage sensitive information, and deliver services in fast-paced and demanding environments. Certified in motivational interviewing, suicide prevention, and trauma-informed care. Adept at driving results through fieldwork, cultural competency, and community-centered problem solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Route Sales Representative

FritoLay / PepsiCo
Colorado Springs, CO
12.2022 - 03.2025
  • Managed 15-20 retail accounts weekly, delivering, merchandising, and selling national snack brands
  • Operated independently on early morning routes averaging 50-60 hours per week
  • Increased product visibility and sales through in-store relationships and promotional execution
  • Maintained meticulous delivery logs and inventory records
  • Adapted to varying schedules and environments in a physically demanding setting

Case Investigator & Contact Tracer

Pueblo Department of Public Health & Environment
Pueblo, CO
10.2020 - 07.2022
  • Conducted over 500 COVID-19 case investigations using trauma-informed interviewing
  • Delivered public health education to high-risk populations in alignment with CDC guidance
  • Partnered with schools, jails, and healthcare agencies for outbreak management
  • Maintained HIPAA compliance while managing data
  • Acted as emotional support and resource navigator for patients

In-Home Equipment Specialist

Mountain Sleep Diagnostics
Colorado Springs, CO
09.2018 - 10.2020
  • Installed and maintained CPAP and diagnostic sleep equipment in homes
  • Educated patients and built trust across learning needs
  • Promoted to lead technician within 90 days
  • Coordinated with providers for documentation and follow-up
  • Worked with individuals facing chronic health issues and disability

Sales Consultant

Progressive Insurance
Colorado Springs, CO
06.2016 - 09.2018
  • Ranked among top-performing agents for upselling and retention
  • Explained policy options and claims processes with compassion
  • Maintained active licensure and regulatory compliance

Education

Associate's Degree - Social Work

Pueblo Community College, Pueblo, CO
04.2025
Relevant coursework: Human Behavior, Case Management, Social Systems

Skills

  • Community Outreach
  • Public Health Education
  • Motivational Interviewing
  • Trauma-Informed Care
  • Sales
  • Relationship Building
  • HIPAA Compliance
  • Recordkeeping
  • Microsoft Office Suite
  • CIIS
  • CDC TRAIN
  • Google Workspace
  • Reliable Transportation
  • Open Availability

Certification

  • QPR Suicide Prevention Gatekeeper Program
  • Motivational Interviewing - Patient Navigator Training Collaborative
  • Public Health 101 & Trauma-Informed Care - CDC TRAIN
  • Sexual Orientation & Gender Diversity - CDC TRAIN
  • CIIS General User Training
  • Insurance Producer License (expired 2022)
  • Equipment Operator (valid through 2024)

Timeline

Route Sales Representative - FritoLay / PepsiCo
12.2022 - 03.2025
Case Investigator & Contact Tracer - Pueblo Department of Public Health & Environment
10.2020 - 07.2022
In-Home Equipment Specialist - Mountain Sleep Diagnostics
09.2018 - 10.2020
Sales Consultant - Progressive Insurance
06.2016 - 09.2018
Pueblo Community College - Associate's Degree, Social Work

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Danielle Jones