Ashlyn Jones
Trussville
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Pink Lantern
Birmingham, AL
07.2025 - 01.2026
- Collaborated with team members to streamline service processes during peak hours.
- Provided exceptional customer service by engaging with patrons and fulfilling their orders efficiently.
- Collaborated with team members to create a positive atmosphere, enhancing overall customer experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty..
- Handled cash transactions accurately, ensuring efficient point-of-sale operations.
- Adapted quickly to changing menu items and seasonal offerings, enhancing customer experience.
Game Master
Big Escape Rooms
Birmingham, AL
02.2024 - 06.2024
- Orchestrated engaging and immersive gameplay experiences for guests.
- Directed game operations to maintain safety compliance and enhance participant experience.
- Analyzed player interactions to enhance engagement through personalized hints and assistance.
- Educated team members on company policies, game rules, and safety requirements to promote a safe and informed environment.
Crew Member
Jersey Mikes
Trussville, AL
05.2023 - 07.2023
- Balanced accuracy and speed to streamline orders.
- Greeted and accommodated customers.
- Prepared ingredients throughout the day.
- Maintained a clean and tidy working area.
Education
Bachelor of Science - Psychology
University of Alabama at Birmingham
12-2025
Skills
- Customer Relations: Customer Service, Active Listening, Friendly and outgoing
- Operations: POS Systems, Cash Handling, Time Management, Operating Systems, Adobe
- Soft Skills: Attention to Detail, Problem-solving, Team Player,
Websites
Certification
Registered Behavior Technician
Timeline
Barista
Pink Lantern
07.2025 - 01.2026
Game Master
Big Escape Rooms
02.2024 - 06.2024
Crew Member
Jersey Mikes
05.2023 - 07.2023
Bachelor of Science - Psychology
University of Alabama at Birmingham