Danielle Jones
Elevation Coaching & Counseling
Lufkin,TX
7
years of professional experience
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Office Administrative Assistant
2 Years 1 Month- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Responded to inquiries from callers seeking information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
Front End Customer Service Associate
4 Months- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Greeted and verified members and guests upon entry to optimize security.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Customer Service Associate
1 Year 1 Month- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
Front End Customer Service Associate+
1 Year 7 Months- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
- GPA3.5
- Drama Club
- Ignite mentor
Skills
Recordkeeping and File Management
Spreadsheet Development
Customer Engagement
Administrative Procedures
Timeline
Office Administrative Assistant
Elevation Coaching & Counseling
11.2020 - 12.2022Read More
Front End Customer Service Associate
Fiesta Mart LLC
09.2019 - 01.2020Read More
Front End Customer Service Associate
Walmart
07.2017 - 08.2018Read More
Front End Customer Service Associate+
Regal Cinemas
12.2015 - 07.2017Read More
Lufkin High School
High School Diploma
Read More