Danielle Jordan
Milwaukee,WI
Summary
Compassionate and detail-oriented healthcare administrative professional with 7+ years of experience in patient service, medical records, and front desk operations. Skilled in insurance verification, appointment scheduling, HIPAA compliance, and EHR systems. Known for delivering empathetic customer service, resolving patient inquiries efficiently, and supporting fast-paced medical teams with professionalism and accuracy. After taking time off to raise my child, I am now fully ready and excited to return to the workforce and contribute my experience to a patient-centered organization.
Overview
20
20
years of professional experience
Work History
Director of Childhood Development
Jordan Household
06.2020 - Current
- Scheduled and coordinated 40+ monthly appointments and school events.
- Managed a household budget of $3,000 monthly using Excel with zero discrepancies.
- Career Break
Personal Care Aide
ILIFE Wisconsin IRIS
09.2020 - 09.2023
- Provided personal care to disabled clients while adhering to HIPAA confidentiality standards.
- Maintained accurate daily service documentation with 98% on-time submission rate.
- Received positive client feedback that contributed to 100% client retention during tenure.
Patient Services Representative / Medical Records Clerk
Preferred Home Health
10.2019 - 05.2020
- Handled front desk operations and responded to patient inquiries by phone and in person.
- Verified insurance and posted billing payments for 50+ patients weekly.
- Improved billing turnaround time by 20% through accurate documentation and timely processing using EPIC.
Patient Services Representative / Phone Operator
Progressive Community Health Centers
02.2019 - 11.2019
- Scheduled and modified patient appointments across multiple providers.
- Verified insurance coverage using EPIC, Forward Portal, and Availity tools.
- Maintained a 95% first-call resolution rate in high-volume call center environment.
Front Desk Coordinator / Receptionist
Alliant Physical Therapy
08.2018 - 12.2018
- Greeted and checked in patients, created new charts, and assisted with billing questions.
- Tracked clinic supplies and updated patient records using Excel.
- Reduced front desk wait times by 20% by improving check-in flow and rescheduling efficiency.
Medical Assistant
Outreach Community Health Center
10.2017 - 04.2018
- Collected and recorded vitals, prepared lab samples, and entered data into EPIC.
- Submitted prior authorizations and assisted with referrals and appointment coordination.
- Achieved 99% accuracy in data entry for over 25 patient visits daily.
Patient Services Representative / Front Desk Receptionist
Familia Dental
11.2016 - 10.2017
- Scheduled appointments, verified insurance, and collected co-pays.
- Operated multi-line phone systems and supported walk-in patients.
- Reduced insurance claim rejections by 15% by improving patient intake accuracy.
Medical Records Technician
CIOX Health
02.2016 - 11.2016
- Retrieved medical records from clinics and scanned 3,000+ documents daily into EPIC.
- Resolved document disputes on behalf of insurers with healthcare providers.
- Maintained 98% accuracy rate in scanning and processing high-volume documentation.
Personal Care Worker
Preferred Health Care
09.2005 - 05.2015
- Delivered daily personal care and support for elderly and disabled clients.
- Maintained detailed care logs and followed treatment plans.
- Achieved 0 documentation errors over a 9-year period.
Patient Accounts Representative
Columbia St. Mary's Hospital
03.2010 - 05.2013
- Verified insurance benefits and updated patient records using EPIC.
- Applied medical billing codes (ICD-9, CPT, HCPCS) to support accurate claim submission.
- Increased collections by 18% by improving follow-up on past-due accounts.
Education
Associate Degree - Medical Administrative Assistant
Bryant & Stratton College
Milwaukee, WI04.2010
Associate Degree - Medical Assistant
Bryant & Stratton College
Milwaukee, WI04.2009
Skills
- Patient Registration & Scheduling
- Insurance Verification (Forward Portal, Availity)
- HIPAA Compliance & EHR Documentation
- Call Handling & Front Desk Operations
- Medical Billing (ICD-9, CPT, HCPCS)
- Microsoft Office
- Multitasker
- EPIC (4 years)
- Customer Service & De-escalation
- Data Entry & Chart Management
Timeline
Personal Care Aide
ILIFE Wisconsin IRIS
09.2020 - 09.2023
Director of Childhood Development
Jordan Household
06.2020 - Current
Patient Services Representative / Medical Records Clerk
Preferred Home Health
10.2019 - 05.2020
Patient Services Representative / Phone Operator
Progressive Community Health Centers
02.2019 - 11.2019
Front Desk Coordinator / Receptionist
Alliant Physical Therapy
08.2018 - 12.2018
Medical Assistant
Outreach Community Health Center
10.2017 - 04.2018
Patient Services Representative / Front Desk Receptionist
Familia Dental
11.2016 - 10.2017
Medical Records Technician
CIOX Health
02.2016 - 11.2016
Patient Accounts Representative
Columbia St. Mary's Hospital
03.2010 - 05.2013
Personal Care Worker
Preferred Health Care
09.2005 - 05.2015
Associate Degree - Medical Assistant
Bryant & Stratton College
Associate Degree - Medical Administrative Assistant
Bryant & Stratton College