KATE WALKER
Mayo Clinic
Zumbro Falls,USA
9
years of professional experience
Healthcare professional with experience supporting patient care and clinic operations at Mayo Clinic. Skilled in patient scheduling, registration, Epic Systems, and customer service. Known for being dependable, organized, and committed to providing a positive patient experience.
Work History
Desk Operations Specialist
3 Years 4 Months- Facilitated patient registration, check-in, rooming, and intake procedures to enhance clinic operations.
- Perform patient registration, check-in, rooming, and intake procedures to support efficient clinic operations.
- Coordinated follow-up appointments, referrals, and scheduling across departments to streamline patient care.
- Acted as a primary point of contact for patients and families, addressing questions and providing exceptional customer service.
- Collaborate with physicians, nurses, and clinical staff to support patient flow and daily operations.
- Serve as a trusted resource for team members by assisting with scheduling questions, clinic workflows, and operational processes.
To-Go Specialist
2 Years 5 Months- Provided exceptional customer service in fast-paced environment, managing high volumes of guest orders to enhance guest satisfaction.
- Processed orders and payments accurately, ensuring efficiency and attention to detail for seamless transactions.
- Addressed customer concerns professionally, fostering positive guest experiences and loyalty.
Cashier / Customer Service Assistant
4 Years- Assisted customers with purchases and resolved product inquiries to enhance customer satisfaction.
- Managed cash transactions and ensured accurate record-keeping to support daily operations.
- Assisted in onboarding new team members by providing training and guidance. and day-to-day assistance for newer team members.
Education
Associates of Liberal Arts And Sciences - Liberal Arts And Sciences
Skills
Patient Registration & Scheduling
Epic EMR
Patient flow management
Clinical Support
Workflow Coordination
Scheduling coordination
Time management expertise
Exceptional organization
Patient Interaction
Affiliations
- Safety Committee Member
- Collaborate with committee members to identify workplace safety concerns and support improvement initiatives.
- Contribute feedback and recommendations regarding workplace safety and operational processes.
Timeline
Desk Operations Specialist
Mayo Clinic
04.2023 - CurrentRead More
To-Go Specialist
Outback Steakhouse
10.2020 - 03.2023Read More
Cashier / Customer Service Assistant
Hunt's Drug and Pharmacy
05.2017 - 05.2021Read More
Rochester Community And Technical College
Associates of Liberal Arts And Sciences from Liberal Arts And Sciences
Read More