Danielle Kaminski
Austin
Summary
Motivated assistant community manager who is enthusiastic about taking on new challenges and delivering exemplary customer service, and offers several years of related experience in the industry and unwavering dedication to achieving property management goals.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Mox
Round Rock
07.2023 - Current
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Explained policies and procedures to tenants and enforced rules.
- Completed payroll workbooks, overtime logs, and timecard revisions for the property manager to review.
- Supported the property manager in daily operations and administration tasks.
- Maintained communication with all vendors to ensure units were ready for move in. Including scheduling housekeeping, carpet cleans, carpet replacement, and painting.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Completed move out inspections and issuing final statements for all past residents, and scheduled necessary repairs for vacant units.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Leasing Consultant
Mox
Round Rock
10.2021 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Handled resident complaints and expedited maintenance requests.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Contacted and followed up with tenants on renewal notices.
Take-Out Server
Outback Steakhouse
Round Rock
07.2019 - 10.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Restaurant Hostess
Outback Steakhouse
Round Rock
07.2019 - 10.2021
- Welcoming guests in a warm and friendly manner.
- Managing a wait list and scheduling reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered customers' questions about hours, seating, current wait time and other information with accuracy and efficiency.
- Train other employees in standard procedures.
Server
Outback Steakhouse
Round Rock
06.2019 - 10.2021
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided timely checks on guest needs and brought requests.
- Handled special customer requests such as separate checks and menu substitutions.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05.2019
Skills
- Familiarity with TAA Contract, CRM Yardi, Yardi Voyager, Microsoft Office Suite, RentCafe, and Bluemoon
- Fair housing mandates
- Knowledge of leasing and market conditions
- Application processing
- Corporate policies and procedures
- Excellent written communication skills
- Price Memorization
- Fast Learner
- Ability to Work in a Team
- Ability to Multitask
- Knowledge of Snappt & Pet Screening
Accomplishments
• Recognized in my current company for highest amount of closed leases in one month for the entire company.
• Mentioned by name in over 45 5-star Google reviews, 25 of them in less than one year.
• Average of 61% closing ratio monthly.
• High scores on mystery shops, including several perfect 100% scores.
• Mentioned by name in over 45 5-star Google reviews, 25 of them in less than one year.
• Average of 61% closing ratio monthly.
• High scores on mystery shops, including several perfect 100% scores.
Languages
English
Timeline
Assistant Community Manager
Mox
07.2023 - Current
Leasing Consultant
Mox
10.2021 - Current
Take-Out Server
Outback Steakhouse
07.2019 - 10.2021
Restaurant Hostess
Outback Steakhouse
07.2019 - 10.2021
Server
Outback Steakhouse
06.2019 - 10.2021
High School Diploma -
Cedar Ridge High School