DANIELLE KARSTENS-WOLFE
Eugene
Summary
Dynamic financial coordinator with a proven track record at Thornton Orthodontics, excelling in insurance billing and patient contract management. Proficient in QuickBooks and Dentrix, I foster strong patient relationships through effective communication and exceptional customer service, ensuring clarity in payment options and enhancing overall patient satisfaction.
Overview
27
27
years of professional experience
Work History
Financial Coordinator
Thornton Orthodontics
01.2023 - Current
- Manage insurance billing and payment posting with accuracy and efficiency
- Create and execute patient contracts, ensuring compliance and clarity
- Conduct financial conversations with patients to address payment plans and options
- Answer phones, schedule patient appointments, and provide excellent customer service
Patient Care Coordinator
McKenzie River Dental
01.2011 - 01.2023
- Greeted and checked in/out patients, ensuring a welcoming and efficient experience
- Managed billing insurance, sending statements, and posting patient and insurance payments
- Seated patients, took x-rays, and provided light chair-side assisting
- Maintained accurate patient records and coordinated administrative tasks
General Manager
Gap Inc.
01.1998 - 01.2011
- Supervised and managed a team of 20–70 members, ensuring high performance and team collaboration
- Delivered exceptional customer service by coaching staff and creating compelling in-store displays
- Set and achieved sales goals, organized events, and ensured a superior shopping experience
- Hired and trained staff, managed payroll, and implemented strategies to drive sales
Education
Bachelor of Science - Merchandising Management
Oregon State University
Honors Diploma -
Santiam Christian High School
Corvallis, ORSkills
- Microsoft Office Suite
- QuickBooks accounting
- Dentrix software
- Ortho 2 Edge
- Dexis digital imaging
- 10-key data entry
References
- Deanna Cole, Business Manager, Assured Partners, (541) 968-5079
- Anna Walter, Former Assistant Manager, Gap Inc., (541) 510-0710
- Aaron Dilla, Former Pastor, (503) 319-7848
Timeline
Financial Coordinator
Thornton Orthodontics
01.2023 - Current
Patient Care Coordinator
McKenzie River Dental
01.2011 - 01.2023
General Manager
Gap Inc.
01.1998 - 01.2011
Bachelor of Science - Merchandising Management
Oregon State University
Honors Diploma -
Santiam Christian High School
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