Danielle Kempa
Columbus
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
7
7
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Manager
Barzyk Family Farms
Kimball
05.2020 - Current
- Managed daily customer service operations at a family-owned farm.
- Trained staff on effective customer communication and problem resolution.
- Oversaw inventory management to ensure product availability for customers.
- Collaborated with cross-functional teams to streamline service processes.
Front End Customer Service Associate
Ken's country kitchen north
Richmond
08.2024 - 01.2026
- Managed daily front-end customer service operations and staff scheduling.
- Trained and mentored team members on customer interaction best practices.
- Streamlined communication between customers and kitchen staff for order accuracy.
- Created reports based on customer inquiries, orders, complaints.
- Provided friendly and efficient service to all customers at the dining establishment.
Front Desk Receptionist
Dees county cafe
Imlay City
02.2020 - 04.2023
- Greeted customers warmly upon arrival at the cafe.
- Managed phone inquiries and scheduled reservations efficiently.
- Processed customer orders and payments accurately at the register.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front End Customer Service Manager
The balanced chef
Imlay City
08.2019 - 02.2022
- Managed daily front-end customer service operations and staff scheduling.
- Trained and mentored team members on customer interaction best practices.
- Streamlined communication between customers and kitchen staff for order accuracy.
- Monitored service quality standards to ensure consistent customer satisfaction levels.
Education
Certified Chef - Culinary Program
Culinary School
Port Huron , Michigan 01.2003 - 06.2007
Port Huron High School
Port Huron, MISkills
- Staff training
- Customer relationship management
- Inventory control
- Service quality monitoring
Timeline
Front End Customer Service Associate
Ken's country kitchen north
08.2024 - 01.2026
Customer Service Manager
Barzyk Family Farms
05.2020 - Current
Front Desk Receptionist
Dees county cafe
02.2020 - 04.2023
Front End Customer Service Manager
The balanced chef
08.2019 - 02.2022
Certified Chef - Culinary Program
Culinary School
01.2003 - 06.2007
Port Huron High School