Hi, I’m
Danielle Kregear
Boon
Summary
Dynamic professional with extensive customer service and sales experience. Proven ability to manage high call volumes while ensuring exceptional guest satisfaction. Skilled in time management and problem-solving, consistently promoting special offers to enhance revenue. Reliable and detail-oriented, adept at multitasking in fast-paced environments.
Overview
8
years of professional experience
1
Certification
Work History
Crystal Mountain Resort
Reservation Specialist
10.2024 - Current
Job overview
- Managed high call volumes while maintaining and accurate record keeping.
- Provided exceptional customer service throughout the entire booking process
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Converted inbound calls into sales.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Caberfae Peaks
Hotel Front Desk Receptionist
08.2023 - 03.2025
Job overview
- Welcome each new arrival pleasantly and confirm reservations and identification.
- Maintain an organized front desk area.
- Resolve guest complaints while maintaining both guest satisfaction and hotel reputation.
- Manage phone lines directing calls appropriately.
- Performe administrative tasks such as filing, data entry.
- Collecte room deposits and payments. Create gift cards, golf memberships, maintenance hold blocks and wedding room blocks.
- Work Ski, Wedding and Golf season operations.
Keurig Dr Pepper, Inc.
Merchandiser
10.2022 - 07.2023
Job overview
- Managed inventory levels with regular monitoring, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Time mannagement of personal schedule at different locations.
CornerStone Staffing
Recruitment Manager
04.2021 - 04.2022
Job overview
- Run background screenings, perform drug testing and conduct face to face interviews.
- Complete training and paperwork needed to place the new employee in their job.
- Maintain 7 new employees weekly and 45+ at all times.
- Make 100+ recruiting calls weekly, send 15,000 robo calls monthly, send 10,000 text messages monthly and advertise 50+ jobs on many different sites weekly.
- Create step by step manuals and form packets for each business we staff for.
Traverse Heart And Vascular
Medical Records Specialist
04.2017 - 04.2021
Job overview
- Maintain data for 10 Clinics located in Northern Michigan.
- Scan and file paper documents, file electronic documents, answer and make phone calls, check emails, print orders and prescription's.
- Distribution of records to primary and referring physicians.
- Work the task box and special requests made by the doctor, nurse or other employee.
- Scan heart monitor results and heart device check into the system and send results to the primary doctor.
Education
University of PhoenixTempe, AZ
from IT Business Management
01-2012
University of PhoenixTempe, AZ
Associate of Arts from Medical Administration
01-2006
Lake City High SchoolLake City
High School Diploma
06-1996
Skills
- Customer service experience
- Computer literate
- Sales background
- Administrative experience
- Time management
- Attention to detail
- Problem-solving abilitie
- Reliability
- Organizational skills
- Multitasking
Certification
- CNP - Certified Notary Public 02/01/21
- Minister, American Marriage Ministries 04/01/14
Languages
English
Timeline
Reservation Specialist
Crystal Mountain Resort
10.2024 - Current
Hotel Front Desk Receptionist
Caberfae Peaks
08.2023 - 03.2025
Merchandiser
Keurig Dr Pepper, Inc.
10.2022 - 07.2023
Recruitment Manager
CornerStone Staffing
04.2021 - 04.2022
Medical Records Specialist
Traverse Heart And Vascular
04.2017 - 04.2021
University of Phoenix
from IT Business Management
University of Phoenix
Associate of Arts from Medical Administration
Lake City High School
High School Diploma
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