Danielle Lacey
San Diego,CA
Summary
Proven leader and effective problem-solver, excelled at Wings Recovery Center by managing emergency situations and fostering client trust. Demonstrated exceptional team leadership and decision-making skills. Trained staff and improved front desk operations, showcasing a commitment to excellence and effective workflow management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Client Care Technician
Wings Recovery Center
02.2021 - Current
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the clinical team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Developed rapport with long-term clients, fostering trust through consistency in quality care provision.
Wedding Caterer
Personal Touch Dining
02.2019 - 09.2019
- Delivered excellent customer service by promptly responding to inquiries regarding availability, pricing options, menu customization possibilities.
- Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception..
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
Education
Associate of Science - Business Administration
San Diego Miramar College
San Diego, CA03-2024
Skills
- Team leadership
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Conflict resolution
- Excellent time management skills
- Effective workflow management
Certification
RADT
Timeline
Lead Client Care Technician
Wings Recovery Center
02.2021 - Current
Wedding Caterer
Personal Touch Dining
02.2019 - 09.2019
RADT
Associate of Science - Business Administration
San Diego Miramar College
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