Danielle Lacounte
Personal Assistant
Lakewood,CO
Summary
I've used my work life to focus on customer service and organizing others. I am extremely self-motivated and have acute attention to detail. I've concentrated my education on health communication and medical terminology so I can use my organizational skills in the medical field of study.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Personal Assistant
Ann Crump
Lakewood, CO
01.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Used discretion when handling confidential information.
- Answered phone calls and addressed questions and concerns.
- Responded to emails and other correspondence to facilitate communication.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Administrative Assistant
Melissa Hall
Denver, Colorado
02.2020 - 12.2020
- Executed record filing system to improve document organization and management.
- Answered phones and returned messages
- Restocked supplies
- Managed personal calender
- Received and sorted incoming mail and packages
- Managed personal finances and estate management
- Handled the transfer of bank accounts, properties, taxes, home sales and purchases through a private family estate.
Hostess Manager
The Kitchen
Denver, Colorado
06.2013 - 08.2016
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Motivated staff to perform at peak efficiency and quality.
Administrative Assistant
Willow Creek Restaurant
Evergreen, CO
05.2009 - 05.2013
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Supported operations by communicating with customers, filing documents and managing data.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Education
Health Communication, Anatomy
Red Rocks Community College
Denver, CO 01.2016 - 05.2018
Skills
Filing and data archiving
Administrative support
Invoice Processing
Advanced interpersonal skills
Schedule Management
Meticulous attention to detail
Relationship/team building
Strong problem solver
Travel coordination
Time management
Timeline
Personal Assistant
Ann Crump
01.2022 - Current
Administrative Assistant
Melissa Hall
02.2020 - 12.2020
Health Communication, Anatomy
Red Rocks Community College
01.2016 - 05.2018
Hostess Manager
The Kitchen
06.2013 - 08.2016
Administrative Assistant
Willow Creek Restaurant
05.2009 - 05.2013