Danielle Laforgia
Franklinville,NJ
Summary
Adept at elevating guest experiences, I honed exceptional customer service and cash handling skills at River Palm Terrace and other esteemed venues. Proven to thrive in high-volume settings, I significantly boosted sales through expert upselling and meticulous attention to detail. My strong work ethic and excellent communication foster teamwork and efficiency, underscoring my commitment to operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
River Palm Terrace
07.2016 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Houlihans Bar and Grill
07.2018 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Lead Server
Allwood Diner
01.2011 - 08.2017
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Banquet Bartender
The Venetian
08.2012 - 08.2015
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Closed out cash register and prepared cashier report at close of business.
Server
Elmwood Park Diner
10.2003 - 01.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate Degree In Nursing - Nursing
Bergen Community College
Paramus, NJ05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Reliability
- Excellent Communication
Certification
Mix em up bartending certified mixologist
Timeline
Server
Houlihans Bar and Grill
07.2018 - 01.2023
Server
River Palm Terrace
07.2016 - 06.2023
Banquet Bartender
The Venetian
08.2012 - 08.2015
Lead Server
Allwood Diner
01.2011 - 08.2017
Server
Elmwood Park Diner
10.2003 - 01.2011
Associate Degree In Nursing - Nursing
Bergen Community College
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