DANIELLE LECKIE
Grand Blanc,MI
Summary
Compassionate and highly personable professional with a Bachelor’s degree in Behavioral Health Sciences and 5 years of remote receptionist and administrative experience. Skilled in building rapport, listening attentively, communicating with individuals from diverse backgrounds, handling difficult conversations, and maintaining professionalism under pressure. Over 14 years of experience serving alongside her husband in ministry, providing encouragement, support, and compassionate conversation to individuals navigating personal challenges. Known for exceptional communication skills, empathy, reliability, and the ability to make people feel heard and respected.
Overview
2027
2027
years of professional experience
Work History
Remote Receptionist
Prestige Tree Service
01.2021 - 09.2026
- Managed high-volume incoming calls and served as the primary communication link between clients and company leadership.
- Built strong client relationships through professional, patient, and personable communication.
- Handled difficult and frustrated customers with empathy, professionalism, and effective problem-solving.
- Processed customer payments securely and accurately over the phone.
- Coordinated communication between clients, supervisors, and company leadership to ensure information was accurately conveyed.
- Created and maintained spreadsheet-based schedules and organizational tools for company leadership.
- Adapted to significant company changes, including a change in ownership and evolving business operations.
- Recognized for exceptional phone communication and professionalism; frequently mistaken for an AI answering service due to the clarity and consistency of communication.
-
Ministry and Relational Support
- Served alongside husband in ministry, offering encouragement, compassionate listening, and personal support to individuals and families.
- Developed strong interpersonal skills through years of one-on-one conversations involving personal, family, and life challenges.
- Built trust with individuals through empathy, discretion, patience, and nonjudgmental communication.
- Comfortable speaking with people from a wide range of backgrounds and circumstances.
- 14+ Years
Education
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
01-2025
Skills
- Empathetic Communication
- Active Listening
- Client Relations
- Conflict Resolution
- Phone and Customer Service
- Administrative Support
- Scheduling & Organization
- Spreadsheet Management
- Payment Processing
- Professional Communication
- Problem Solving
- Confidentiality
- Relationship Building
Personal Information
Title: Behavioral Health Sciences Graduate | Client Support | Administrative & Communication Professional
Timeline
Remote Receptionist
Prestige Tree Service
01.2021 - 09.2026
-
Ministry and Relational Support
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University