Dasimbir Goodwin
3559 Wersell Ave,OH
Summary
Dynamic Remote Receptionist at CPS Building Solutions with exceptional organization and customer service skills. Enhanced client satisfaction by improving appointment scheduling, reducing wait times, and fostering positive relationships. Proficient in data entry and adept at managing inquiries, ensuring confidentiality, and supporting HR activities through effective communication and strategic planning.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication.
Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Remote Receptionist
CPS Building Solutions
Toledo, OH
07.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
High School Diploma -
Glass City Academy
Toledo, OH06.2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Data inputting
- Strategic planning
- Customer service
- Payment processing
Timeline
Remote Receptionist
CPS Building Solutions
07.2021 - Current
High School Diploma -
Glass City Academy