Danielle Leones
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer experience in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Kaiser Permanente
San Leandro, CA
07.2022 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided excellent customer experience.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Bank Teller
Wells Fargo
San Leandro, CA
03.2019 - 07.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Clerical Research Assistant
Stanford Eye Laser Center
Palo Alto, CA
08.2015 - 01.2020
- Offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance.
- Excels in calendar management, scheduling, data-entry and database administration.
- Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks
- Self-motivated work ethic with ability to perform duties effectively in independent or team/ group environments.
- Manage and prioritize complex calendars, schedules, and communications.
- Collect and prepare information for meetings and discussions.
- Manage filing systems for multiple studies.
- Create and update physical records and digital files to maintain current, accurate and compliant documentation
- Manage quality assurance program, including on-site evaluations, internal audits and 100 customer surveys
- Compile, review, and edit data for progress reports and track progress over time
- Retrieve and prepare charts for study coordinator to review and complete.
- Devote special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Sales Supervisor
Banana Republic
San Leandro, CA
12.2018 - 03.2019
- Effectively coached team members to reach weekly and monthly sales goals.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw daily store recoveries to keep sales floor organized and presentable.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
Education
Bachelor of Science - Business Administration Management, General Management
California State University, East Bay
Hayward, CA12.2018
Skills
- Administrative and Clerical Support
- Strong Organizational Skills
- Travel Arrangement Coordination
- Time/ Priority Management
- Document and File Management
- Confidentiality and Data Protection
- Google Suite and PC Proficiency
- Computers and Technology
- Data Entry Software/Documentation
- Calendar and Scheduling Software
- Bookkeeping and Basic Accounting
- Call Routing
- Attention to Detail
- Analytical Thinking
- Verbal and Written Communication
- Teamwork and Collaboration
Timeline
Receptionist
Kaiser Permanente
07.2022 - Current
Bank Teller
Wells Fargo
03.2019 - 07.2020
Sales Supervisor
Banana Republic
12.2018 - 03.2019
Clerical Research Assistant
Stanford Eye Laser Center
08.2015 - 01.2020
Bachelor of Science - Business Administration Management, General Management
California State University, East Bay