Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certified Nursing Assistant
Timeline
Server

Danielle Lopez

Hesperia,CA

Summary

Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Circle K Corp, enhancing customer loyalty and operational efficiency. My ability to collaborate effectively and maintain high sanitation standards underscores my strong work ethic and deep cleaning expertise, contributing significantly to workplace achievements and guest satisfaction.

Possessing excellent organizational skills and positive attitude, effectively managing and supporting housekeeping tasks to ensure high standards of cleanliness. Knowledge of cleaning procedures and safety protocols, proficient in using cleaning equipment and managing supplies. Capable of leading team to maintain pristine environment and enhance guest satisfaction.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

10
10
years of professional experience

Work History

Server

Lucerne Valley Burgers
03.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Representative

Circle K Corp
03.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Welcomed customers and helped determine their needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew Member

Mia's Cleaner Than Clean Home Services
08.2014 - 10.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Education

Certified Nurses Assistant - Caregiving

Reach Centers
Rancho Cucamonga, CA
05-2015

High School Diploma -

Yucca Valley High School
Yucca Valley
05-2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagemen
  • Deep cleaning expertise
  • Window cleaning
  • Physically strong
  • Pet care assistance
  • Pest control awareness
  • Budget control
  • Cleaning and organizing

Accomplishments

  • Cleaned an average of 3 homes per day.
  • Worked overtime hours during the holiday season at the request of management.
  • Obtained information from customers requests, or specifications.
  • Worked in customers homes while they were not present ensuring a safe and trustworthy relationships with customers.
  • Collaborated with team of 10 in the development of Lucerne Valley Burgers. In Lucerne Valley CA
  • Trained and mentored new employees.

Interests

  • Cooking
  • I enjoy cooking for friends and family gatherings
  • Food Photography
  • I like trying new recipes and food trends
  • Volunteer Work
  • Getting involved in local advocacy groups to promote positive change in the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Participating in fundraising events to support local charities, schools, or community projects
  • Passionate about balancing physical health with mental and emotional wellness

Certified Nursing Assistant

Completed Certified Nurses course while student at reach centers in Rancho Cucamonga CA. Recieved Certification in 2014.

Timeline

Server

Lucerne Valley Burgers
03.2024 - 11.2024

Customer Service Representative

Circle K Corp
03.2022 - 10.2024

Crew Member

Mia's Cleaner Than Clean Home Services
08.2014 - 10.2018

Certified Nurses Assistant - Caregiving

Reach Centers

High School Diploma -

Yucca Valley High School
Danielle Lopez