Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Circle K Corp, enhancing customer loyalty and operational efficiency. My ability to collaborate effectively and maintain high sanitation standards underscores my strong work ethic and deep cleaning expertise, contributing significantly to workplace achievements and guest satisfaction.
Possessing excellent organizational skills and positive attitude, effectively managing and supporting housekeeping tasks to ensure high standards of cleanliness. Knowledge of cleaning procedures and safety protocols, proficient in using cleaning equipment and managing supplies. Capable of leading team to maintain pristine environment and enhance guest satisfaction.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
10
10
years of professional experience
Work History
Server
Lucerne Valley Burgers
03.2024 - 11.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Circle K Corp
03.2022 - 10.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Greeted customers entering store and responded promptly to customer needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Enhanced customer service experience by efficiently processing purchases and returns.
Welcomed customers and helped determine their needs.
Streamlined checkout process for increased efficiency and reduced waiting times.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Crew Member
Mia's Cleaner Than Clean Home Services
08.2014 - 10.2018
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Certified Nurses Assistant - Caregiving
Reach Centers
Rancho Cucamonga, CA
05-2015
High School Diploma -
Yucca Valley High School
Yucca Valley
05-2013
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagemen
Deep cleaning expertise
Window cleaning
Physically strong
Pet care assistance
Pest control awareness
Budget control
Cleaning and organizing
Accomplishments
Cleaned an average of 3 homes per day.
Worked overtime hours during the holiday season at the request of management.
Obtained information from customers requests, or specifications.
Worked in customers homes while they were not present ensuring a safe and trustworthy relationships with customers.
Collaborated with team of 10 in the development of Lucerne Valley Burgers. In Lucerne Valley CA
Trained and mentored new employees.
Interests
Cooking
I enjoy cooking for friends and family gatherings
Food Photography
I like trying new recipes and food trends
Volunteer Work
Getting involved in local advocacy groups to promote positive change in the community
Offering time and support to shelters for the homeless, women, and animals
Participating in fundraising events to support local charities, schools, or community projects
Passionate about balancing physical health with mental and emotional wellness
Certified Nursing Assistant
Completed Certified Nurses course while student at reach centers in Rancho Cucamonga CA. Recieved Certification in 2014.
Timeline
Server
Lucerne Valley Burgers
03.2024 - 11.2024
Customer Service Representative
Circle K Corp
03.2022 - 10.2024
Crew Member
Mia's Cleaner Than Clean Home Services
08.2014 - 10.2018
Certified Nurses Assistant - Caregiving
Reach Centers
High School Diploma -
Yucca Valley High School
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