Danielle Lott
Blue Island,IL
Summary
Dynamic and customer-focused professional with experience at Delta Air Lines, excelling in ticketing and travel inquiries. Proven ability to resolve issues with patience and accuracy, while maintaining a collaborative team environment. Skilled in data entry and committed to delivering exceptional service, enhancing overall customer satisfaction.
Overview
18
18
years of professional experience
Work History
Ticket Agent
Delta Air Lines, Inc
Chicago, IL
02.2021 - Current
- Assisted passengers with ticketing inquiries and travel itinerary changes.
- Processed ticket transactions using Delta's reservation systems efficiently.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Educated travelers on check-in procedures and baggage policies effectively.
- Maintained up-to-date knowledge of airline policies, promotions, and travel regulations.
Housekeeper
Marriott Marquis Chicago
Chicago, IL
04.2018 - 04.2024
- Maintained cleanliness and orderliness in guest rooms, ensuring high standards of presentation.
- Operated cleaning equipment effectively to enhance efficiency in room turnover.
- Assisted in inventory management of cleaning supplies, optimizing usage and reducing waste.
- Collaborated with team members to achieve timely completion of housekeeping tasks.
- Responded promptly to guest requests, enhancing overall satisfaction during their stay.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier Attendant
Hyatt Regency Chicago
Chicago, IL
06.2008 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance guest experience.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Handled cash management, including balancing registers and preparing daily deposits.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Richard T Crane
Chicago, ILSkills
Patience and tolerance
Accurate data entry
Customer Service-oriented
Data entry
Basic computer skills
Teamwork and collaboration
Timeline
Ticket Agent
Delta Air Lines, Inc
02.2021 - Current
Housekeeper
Marriott Marquis Chicago
04.2018 - 04.2024
Cashier Attendant
Hyatt Regency Chicago
06.2008 - 12.2017
High School Diploma -
Richard T Crane