Danielle Luera
San Antonio
Summary
Results-driven professional specializing in fraud detection and data analysis. Identifies risks and enhances processes to optimize fraud prevention strategies. Develops training materials to empower teams in fast-paced environments, adapting to last-minute changes while maintaining high-quality work under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Non Fraud Specialist
JPMorgan Chase
San Antonio
01.2025 - Current
- Investigated fraudulent transactions using advanced analytical tools and techniques.
- Analyzed fraud patterns to identify potential risks and suspicious activities.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Reviewed account activity for irregularities and reported findings.
- Reviewed customer complaints to determine validity and potential fraud indicators.
- Documented investigations thoroughly in compliance with regulatory requirements.
- Assisted in implementing new technologies to improve fraud detection capabilities.
- Developed training materials for staff on fraud prevention strategies and best practices.
Customer Service Representative
Frost Bank
San Antonio
04.2023 - 11.2024
Digital Content Specialist
TaskUS
San Antonio
08.2018 - 02.2022
Customer Service Representative
QVC Call Center
San Antonio
08.2016 - 08.2017
Education
High School Diploma -
St Gerard Catholic High School
San Antonio, TX05-2015
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Fraud detection
- Fraud identification
- Risk assessment
- Regulatory compliance
- Data analysis
- Case management
- Microsoft Office
- Attention to detail
- Team collaboration
- Effective communication
- Telephone and email etiquette
- Customer service
Certification
- Criminal Justice Communication Certificate
Timeline
Non Fraud Specialist
JPMorgan Chase
01.2025 - Current
Customer Service Representative
Frost Bank
04.2023 - 11.2024
Digital Content Specialist
TaskUS
08.2018 - 02.2022
Customer Service Representative
QVC Call Center
08.2016 - 08.2017
High School Diploma -
St Gerard Catholic High School
Some College (No Degree) -
Southern New Hampshire University