Danielle Madonia
United States
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Olive Garden Restaurant
New Hartford, NY
09.2020 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Restaurant Server
Uno Pizzeria & Grill
New Hartford, NY
03.2018 - 04.2024
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Restaurant Waitress
IHOP
New Hartford, NY
06.2020 - 04.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked server areas with supplies before, during and after shifts.
Fine Dining Server
Delta Lake Inn
Rome, NY
03.2017 - 03.2018
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Provided guests with information about menu items, made suggestions and took orders.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Business and Accounting
Cazenovia College
Cazenovia, NYSkills
- Point of Sale (POS) system operations
- Wine pairings
- Menu memorization
- Special dietary requirements
- High-volume dining
- Effective customer upselling
Timeline
Restaurant Server
Olive Garden Restaurant
09.2020 - Current
Restaurant Waitress
IHOP
06.2020 - 04.2021
Restaurant Server
Uno Pizzeria & Grill
03.2018 - 04.2024
Fine Dining Server
Delta Lake Inn
03.2017 - 03.2018
Business and Accounting
Cazenovia College