Erica Ferretti
CLINTON TOWNSHIP,MI
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
14
14
years of professional experience
Work History
Restaurant Server
Da Francesco's Italian Restaurant
07.2019 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Medical Data Entry Specialist
Orion Family Physicians
01.2011 - 10.2017
- Reduced errors in medication administration by diligently updating prescription information within patient charts.
- Boosted efficiency in the medical office by accurately transcribing physician notes and maintaining organized databases.
- Ensured continuity of care among providers with accurate documentation of referral information between specialists.
- Upheld high standards of accuracy while adapting to frequent updates in medical billing codes and insurance regulations.
- Improved data accuracy by meticulously entering and updating medical records in a timely manner.
- Streamlined content publishing workflows by introducing efficient CMS tools and processes.
- Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
- Streamlined content management processes by customizing CMS templates for easy use by non-technical staff members.
- Implemented processes collection, measurement, reporting and performance improvement of quality measures required by CMS and accreditation bodies.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Education
Hotel, Resort And Restaurant Management
Northwood University
Midland, Michigan, MIGeneral Studies
Macomb Community College
Warren, MISkills
- Customer service
- Point of sale
- Cash handling
- Order management
- Time management
- Attention to detail
- Effective communication
- Adaptability to pressure
- Problem solving
- Sales techniques
- POS system operation
Timeline
Restaurant Server
Da Francesco's Italian Restaurant
07.2019 - Current
Medical Data Entry Specialist
Orion Family Physicians
01.2011 - 10.2017
Hotel, Resort And Restaurant Management
Northwood University
General Studies
Macomb Community College
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