Danielle Manneh
Creedmoor,NC
Summary
Dynamic professional with a proven track record in enhancing customer service standards at TurboTax. Excelled in remote support and online chat, boosting customer retention through exceptional communication and empathy. Skilled in Microsoft Office and adept at teamwork, significantly improved team performance and customer satisfaction. Demonstrated continuous learning in medical terminology and insurance policies, optimizing client interactions.
Overview
6
6
years of professional experience
Work History
Remote Customer Support Associate
TurboTax
05.2024 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
Patient Quality Surveyor
ViaSource Solutions
05.2022 - 05.2024
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Guest Services Associate
Target
09.2018 - 06.2022
- Played a key role in departmental initiatives aimed at improving customer service standards, contributing to the overall success of the organization.
- Retained valuable clients by identifying their needs and offering personalized solutions, strengthening brand loyalty.
- Improved overall team performance by mentoring new hires and sharing best practices in customer service.
- Deescalated tense situations effectively, turning potentially negative experiences into positive outcomes for customers.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Medical Administrative Assistant
Wake Technical Community College
Raleigh, NC09-2023
Skills
- Online Chat Support
- Microsoft Windows and Office
- Multitasking Abilities
- Remote Support
- Help Desk Support
- Customer Communication and Empathy
- Call Center Operations
- Teamwork and Collaboration
Timeline
Remote Customer Support Associate
TurboTax
05.2024 - 09.2024
Patient Quality Surveyor
ViaSource Solutions
05.2022 - 05.2024
Guest Services Associate
Target
09.2018 - 06.2022
No Degree - Medical Administrative Assistant
Wake Technical Community College
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