Danielle Marcy
Tempe,Arizona
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Shea Post Acute Rehabilitation Center
06.2024 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation to maintain accurate records.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Supported patients with mobility challenges, promoting independence through tailored assistance strategies.
- Implemented infection control protocols, contributing to a safe environment for patients and staff.
- Trained new team members on best practices for patient care, enhancing overall team performance.
- Checked patient vitals such as temperature, blood pressure, and Oxygen levels.
Trainer
Jp Morgan Chase Bank
01.2019 - Current
- Assist with new employee onboarding and training program
- Prepared and presented supplementary learning material to support structured lessons
- Implemented diverse instructional methods, optimizing trainee engagement
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Tracked attendance and evaluated progress for assigned trainees.
Team Lead
Jp Morgan Chase Bank
02.2017 - Current
- Interviewing new staff members
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Documenting operational tasks and reporting to upper-level management
- Performing employee reviews and assessments
- Identifying any areas of concern that could impact the performance of team members
- Resolving any employee conflicts quickly and efficiently
- Providing hands-on direction for all activities and projects
- Communicating any pertinent information regarding project timelines, goals, or objectives to team members
- Maximizing productivity by scheduling available staff members to the appropriate shift or project.
Caregiver
Family
05.2020 - 12.2023
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed using safe lifting and transferring techniques.
- Responded quickly to emergency situations and provided necessary first aid.
- Coordinated medical appointments, errands, and social events.
- Encouraged independence among clients while promoting dignity at all times.
- Transported client to doctor's office and essential errands.
- Monitored vital signs and reported changes to the appropriate medical personnel.
Quality Assurance Specialist
Jp Morgan Chase Bank
01.2022 - 01.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Monitored production standards and quality-control programs
- Educated employees on specific QA standards and confirmed maintenance of standards
- Fixed identified issues to increase productivity and boost workflows
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Developed and implemented procedures to meet product quality standards
Chargebacks
Jp Morgan Chase Bank
01.2021 - 01.2022
- Answer and resolve calls/ inquiries from internal/external sources that relates to Post Deposit Events (chargebacks, retrievals and adjustment, etc.)
- Ensure timely follow-up on merchant/card issuer inquiries 100% of the time
- Research and work incoming chargebacks from work queue
- Research any errors such as duplicate, voided, partial or incomplete statuses on various systems as needed
- Educate merchants on Payment Brand & Debit Network Rules and assist in resolving disputes
- Analyzed Chargeback cases within strict time frames to avoid potential for financial liability or reputational risk for the company
- Have working knowledge of the Payment Brand and Debit Network Rules and Regulations in order to make correct decisions
- Used complex decision making when reviewing the multiple Chargeback reason codes, each with specific regulations
- Liaised with other areas of the organization, card issuing banks and merchants, in order to provide timely resolution to merchant inquiries.
Transaction Specialist
Jp Morgan Chase Bank
01.2020 - 01.2021
- Settled funds and verified accuracy in internal accounting system
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts
- Initiated online transaction processing to eliminate lengthy processing time
- Reconciled documentation of file to provide accurate transfer of funds
- Processed verification of deposit accounts before performing transaction
- Completed statistical reviews to uncover trends, patterns and variations.
Risk Management
Jp Morgan Chase Bank
01.2019 - 01.2020
- Manage relationship with internal clients, anticipate needs, take feedback, run conference calls
- Help build business cases for the changes that would improve business processes and see them through to completion
- Take responsibility for the quality of work submitted and ensure that the highest standards are maintained
- Identify/ manage risk and control breakdowns
- Manage workflow for tasks, queries, and issues using various systems.
Sales Associate
J.Crew
10.2012 - 08.2013
- Greet customers and ascertain what each customer wants or needs
- Recommend, select and help locate or obtain merchandise based on customer needs and desires
- Help customers try on or test merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Place special orders or call to other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns.
Sales Associate
Avenue
10.2011 - 04.2012
- Recommend, select and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Help customers try on or test merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits.
Education
Associate in Arts -
Gateway Community College
06.2020
Associate in General Studies - undefined
Gateway Community College
06.2020
C.N.A - undefined
East Valley Medical College
05.2020
Skills
- High customer service standards
- Leadership
- Conflict resolution proficiency
- Meticulous attention to detail
- Proficient with Microsoft Office Suite
- Excellent verbal communication
- Management
- Training and development Skills
- Skilled multi-tasker
- Easily Adapts
Certification
BASIC LIFE SUPPORT
Timeline
CNA
Shea Post Acute Rehabilitation Center
06.2024 - Current
Quality Assurance Specialist
Jp Morgan Chase Bank
01.2022 - 01.2023
Chargebacks
Jp Morgan Chase Bank
01.2021 - 01.2022
Caregiver
Family
05.2020 - 12.2023
Transaction Specialist
Jp Morgan Chase Bank
01.2020 - 01.2021
Trainer
Jp Morgan Chase Bank
01.2019 - Current
Risk Management
Jp Morgan Chase Bank
01.2019 - 01.2020
Team Lead
Jp Morgan Chase Bank
02.2017 - Current
Sales Associate
J.Crew
10.2012 - 08.2013
Sales Associate
Avenue
10.2011 - 04.2012
Associate in General Studies - undefined
Gateway Community College
C.N.A - undefined
East Valley Medical College
Associate in Arts -
Gateway Community College