Danielle Martin
Greensboro,NC
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart
Greensboro, NC
05.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Coordinated verification and filling of more than 400-500 daily prescriptions in high-volume retail pharmacy environment.
- Set up and modified patient profiles in CONNEXUS to include current information such as medications and insurance details.
Customer Service Supervisor
Wal-Mart
High Point, NC
01.2015 - 05.2019
- Effectively used POS machines to dispense cash throughout the store and ensure all audits are done
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Created customer support strategy to increase customer retention.
Customer Service Associate
Wal-Mart
Kernersville, NC
02.2013 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
General studies (Associates) -
Guildford Technical Community College
2014
High School Diploma - undefined
Northwest Guilford High School
2011
Skills
- Prescription Pricing
- Bulk Medicine Prepacking
- Payment Processing
- Chemical Handling
- Verbal and Written Communication
- HIPAA Compliance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Wal-Mart
05.2019 - Current
Customer Service Supervisor
Wal-Mart
01.2015 - 05.2019
Customer Service Associate
Wal-Mart
02.2013 - 05.2015
General studies (Associates) -
Guildford Technical Community College
High School Diploma - undefined
Northwest Guilford High School