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Hi, I’m
Danielle Martinez
Payment Operations Specialist
San Antonio,TX
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Offering solid foundation in financial principles and keen interest in payment processing, eager to learn and develop within this environment. Brings strong analytical mindset and attention to detail, ensuring precise transaction management and data accuracy. Ready to use and develop analytical and organizational skills.
Overview
18
years of professional experience
Work History
Soarion FCU
Electronic Payment Specialist
03.2023 - Current
Job overview
- Process and reconcile daily share draft and ACH files, ensuring accuracy and timeliness
- Prepare and submit returns while maintaining compliance with regulatory standards
- Conduct share draft settlement and ensure all assigned general ledger accounts remain current and balanced daily
- Process domestic and international wire transfers, ensuring regulatory compliance and transaction accuracy
- Coordinate ACH audits, collaborating with internal and external auditors to meet industry standards
- Streamline cross-departmental processes to align with organizational goals
- Administer third-party software platforms, enhancing operational efficiency and seamless integration
- Conduct data analysis to detect transaction anomalies, mitigating fraud risks
Soarion FCU
Help Desk Administrator
08.2021 - 03.2023
Job overview
- Supervised and trained IT support analysts, improving system performance and adherence to security protocols
- Led the implementation of the ticketing platform, reducing issue resolution times and cutting maintenance costs by 66%
- Provided technical troubleshooting and support, enhancing user experience and reducing operational disruptions
- Collaborated with security teams to identify and address system vulnerabilities
BioBridge Global
Solutions Support Supervisor
06.2018 - 09.2020
Job overview
- Managed technical support operations, ensuring high levels of customer satisfaction and compliance
- Delivered training programs to improve team effectiveness and operational adherence
- Identified system inefficiencies and implemented solutions to improve workflow and security
- Supervise payroll processing and ensure compliance with timesheet policies
BioBridge GlobalSan Antonio, TX
SOLUTIONS SUPPORT ANALYST
05.2010 - 06.2018
Job overview
- Tier I-II troubleshooting via chat, remote, desk side and phone
- Oversight of daily performance of computer systems, configured and installed new equipment including software and peripherals
- Logged and updated tickets
- Trained new staff
BioBridge GlobalSan Antonio, TX
ADMINISTRATIVE ASSISTANT
05.2007 - 05.2010
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
McCollum High SchoolSan Antonio, TX
High School Diploma
Skills
Payment Operations Expertise
Reconciliation and Settlement
Compliance and Risk Management
Technical Support and System Administration
Data Analysis and Problem-Solving
Leadership and Collaboration
Technical Proficiency
Dispute resolution
NACHA Rules & Regulations
Timeline
Electronic Payment Specialist
Soarion FCU
03.2023 - Current
Help Desk Administrator
Soarion FCU
08.2021 - 03.2023
Solutions Support Supervisor
BioBridge Global
06.2018 - 09.2020
SOLUTIONS SUPPORT ANALYST
BioBridge Global
05.2010 - 06.2018
ADMINISTRATIVE ASSISTANT
BioBridge Global
05.2007 - 05.2010
McCollum High School
High School Diploma
05.2001
Software
Basic SQL
Quest Symitar
Professional Training
AAP Exam Preparation Course, ePay Resources,
02/01/24, 11/01/24
Accomplishments
- Reduced ACH transaction discrepancies by 20% through process enhancements.
- Developed risk assessment frameworks in compliance with industry guidelines.
- Spearheaded successful migration of settlement activities while maintaining regulatory compliance.
- Designed cross-departmental training programs to ensure policy adherence.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Volunteer Work