Danielle Martinez
Cheyenne,WY
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Central Bank and Trust. Proven ability to educate clients on products, ensuring satisfaction while maintaining cash drawer integrity. Proficient in MS Office, I excel in time management and fostering positive relationships to enhance team collaboration.
Overview
12
12
years of professional experience
Work History
Teller/New Accounts Representative
Central Bank and Trust
Cheyenne, WY
10.2022 - Current
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity through diligent counting and balancing.
- Assisted customers with account inquiries and service requests.
- Educated customers on bank products and services to enhance satisfaction.
Family Advocate
Wyoming Child And Family Services
Guernsey, WY
12.2020 - 05.2021
- Advocated for families to access essential community resources and services.
- Coordinated support services, facilitating communication between families and service providers.
- Developed individualized service plans to address specific family needs and goals.
- Conducted outreach initiatives to raise awareness of available programs and assistance.
Housekeeping Room Attendant
Cobblestone Inn & Suites
Guernsey, WY
09.2016 - 05.2020
- Ensured cleanliness and orderliness of guest rooms following established standards.
- Managed inventory of cleaning supplies and reported shortages promptly.
- Collaborated with team members to streamline room preparation processes.
- Conducted thorough inspections to maintain high-quality housekeeping standards.
Waitress Trainee
Bunny Restaurant
Guernsey, WY
10.2013 - 06.2016
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
Certificate - Medical Billing And Coding
Martinsburg College
Martinsburg, WV01-2024
Certificate - CNA
Eastern Wyoming College
Torrington03-2020
GED -
Eastern Wyoming College
Torrington, WY01-2012
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Friendly
- Fraud identification
- MS office proficient
- Reliable and responsible
Timeline
Teller/New Accounts Representative
Central Bank and Trust
10.2022 - Current
Family Advocate
Wyoming Child And Family Services
12.2020 - 05.2021
Housekeeping Room Attendant
Cobblestone Inn & Suites
09.2016 - 05.2020
Waitress Trainee
Bunny Restaurant
10.2013 - 06.2016
Certificate - Medical Billing And Coding
Martinsburg College
Certificate - CNA
Eastern Wyoming College
GED -
Eastern Wyoming College