Kari Caufield
Jonesboro,TX
Summary
Accomplished banking professional with a proven track record at The First National Bank Of Central Texas, adept in exceptional customer service and efficient time management. Enhanced customer satisfaction through accurate transaction processing and relationship building. Skilled in new account setup and conflict resolution, contributing to a positive and professional work environment.
Overview
4
4
years of professional experience
Work History
Teller/New Accounts Representative
The First National Bank Of Central Texas
Gatesville
11.2023 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
Teller
Cadence Bank
Gatesville
02.2021 - 11.2023
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
PBX Operator
Coryell Memorial Hospital
Gatesville, TX
08.2020 - 02.2021
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
Education
Bachelor - General Studies
Central Texas College
Killeen, TXHigh School Diploma -
Jonesboro
Jonesboro, TX05.2019
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Conflict resolution techniques
- Reliable and Responsible
- Customer Service-Oriented
- New Account Setup
References
Sara Young-SimCapture Specialist, Canada and National Accounts
254-493-2436
Elizabeth Jackson- Customer Service Specialist
254-216-5305
Timeline
Teller/New Accounts Representative
The First National Bank Of Central Texas
11.2023 - Current
Teller
Cadence Bank
02.2021 - 11.2023
PBX Operator
Coryell Memorial Hospital
08.2020 - 02.2021
Bachelor - General Studies
Central Texas College
High School Diploma -
Jonesboro