Danielle McAuley
Los Angeles,CA
Summary
Customer service professional with extensive experience supporting clients in fast-paced, highly regulated financial services environments. Proven ability to resolve complex and escalated inquiries across brokerage operations, advisory accounts, transfers, and underwriting-related decisions while maintaining accuracy, confidentiality, and compliance. Recognized for clear communication, strong documentation habits, and effective use of CRM and broker-dealer platforms to deliver timely resolutions. Dedicated to strengthening client relationships, improving service processes, and consistently meeting quality and productivity standards.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Security
Los Angeles, CA
08.2025 - Current
- Monitored security systems and protocols, promptly addressing any anomalies detected.
- Conducted regular safety inspections to ensure compliance with security standards and regulations.
- Collaborated with law enforcement to report incidents and coordinate response efforts effectively.
Client Support Associate-I (Contractor)
KForce Inc. (Cetera Financial Group Inc)
07.2025 - 04.2026
- Handled complex and escalated issues from representatives and clients with accuracy and professionalism.
- Provided high-quality support across brokerage operations, advisory accounts, transfers, and direct business activities.
- Supported clients in navigating broker-dealer systems and related platforms.
- Met minimum call handling and quality assurance standards while adhering to assigned schedules.
- Utilized CRM systems to accurately document client interactions and resolutions.
- Worked independently within a team environment to resolve inquiries without escalation.
- Participated in off-phone projects and process improvement initiatives as assigned.
- Provided training support for internal teams and external partners.
- Demonstrated strong understanding of the financial services industry and organizational role within it.
- Performed additional duties as assigned.
Customer Service Representative
Metro Express Lanes/TTEC-Torrance, CA
Torrance, CA
01.2023 - 11.2023
- Assist customers with inquiries, ensuring satisfaction and resolving issues efficiently.
- Achieved high customer satisfaction scores through effective communication and problem-solving.
- Utilize strong interpersonal skills to build rapport with diverse clientele.
- Identify and address customer concerns, leading to improved service processes.
- Contribute to team goals by maintaining a focus on customer-centric solutions.
- Provide exceptional customer support for Metro express lanes, resolving inquiries promptly and ensuring high satisfaction rates.
- Analyze customer feedback to identify trends, contributing to process improvements and enhanced service delivery for Metro express lanes.
Corporate Banking Associate
Blackstone Gaming LLC-Gardena, CA
Gardena, CA
09.2022 - 11.2023
- Managed casino chips ensuring secure transactions and game integrity.
- Enhanced table oversight, identifying and addressing discrepancies promptly.
- Utilized analytical skills to monitor game accuracy, safeguarding participant interests.
- Collaborated with team to maintain a fair and transparent gaming environment.
- Contributed to operational efficiency, fostering trust among players and staff.
- Gap May 2022 to September 2022: Relocated from Idaho to California and was seeking employment.
Underwriter
American Credit Acceptance-Boise, ID
Boise, ID
07.2021 - 05.2022
- Evaluated credit applications, enhancing approval accuracy and reducing default rates.
- Collaborated with teams to streamline underwriting processes, improving efficiency.
- Analyzed financial data to assess risk contributing to informed decision-making.
- Implemented new evaluation criteria, leading to more reliable risk assessments.
- Evaluated loan applications, assessing risk factors and financial data to make informed underwriting decisions at American Credit Acceptance.
Customer Care Representative
Continuum Global Solutions-Boise, ID
Boise, ID
01.2017 - 05.2021
- Handled customer inquiries, maintained 95% satisfaction rate, improved communication skills.
- Resolved complex issues, reduced the complaint rate by 12%, enhanced problem-solving abilities.
- Processed transactions efficiently, achieved daily targets, developed analytical skills.
- Streamlined call handling processes, reducing average call time while maintaining high-quality service.
- Consistently met and exceeded performance targets.
- Provided empathetic support to customers, addressing concerns with patience and understanding.
- Developed strong rapport, ensuring positive experiences.
- Meticulously documented customer interactions, ensuring accurate information for follow-ups.
- Maintained comprehensive records, facilitating seamless issue resolution.
Education
High School Diploma - undefined
On Track Academy Skills Center
Spokane, WA06.2010
Skills
- Active Listening
- Customer Engagement
- Problem Solving
- Data Entry
- Conflict Resolution
- Adaptability
- Critical Thinking
- Technical Support
- Attention to Detail
- Customer Retention
- Time Management
- Multitasking
- Negotiation Skills
- Customer Advocacy
- Emotional Intelligence
Timeline
Security Officer
Allied Security
08.2025 - Current
Client Support Associate-I (Contractor)
KForce Inc. (Cetera Financial Group Inc)
07.2025 - 04.2026
Customer Service Representative
Metro Express Lanes/TTEC-Torrance, CA
01.2023 - 11.2023
Corporate Banking Associate
Blackstone Gaming LLC-Gardena, CA
09.2022 - 11.2023
Underwriter
American Credit Acceptance-Boise, ID
07.2021 - 05.2022
Customer Care Representative
Continuum Global Solutions-Boise, ID
01.2017 - 05.2021
High School Diploma - undefined
On Track Academy Skills Center