Danielle McGill
GONZALEZ,FL
Summary
Personable and results driven fine dining server with in-depth knowledge of menu items, ingredients and wine pairings, and increasing check averages through strategic upselling. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Extensive knowledge of premium food and beverage offerings combined with exceptional guest service and communicational skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Fine Dining Server
Great Southern Restaurants - Jackson’s Steakhouse
Pensacola, FL
12.2022 - Current
- Provided high-touch, detail-oriented service in a fast-paced fine dining environment, ensuring exceptional guest satisfaction from greeting to departure
- Demonstrated extensive knowledge of menu offerings, daily specials, and wine pairings, confidently guiding guests through multi-course dining experience
- Built strong rapport with guests, resulting in repeat clientele and positive reviews
- Handled guest concerns professionally and efficiently, ensuring prompt resolution and guest satisfaction
Front of House Key Manager/Server/Bartender/
Bubba’s 33
Pensacola, FL
08.2021 - 11.2022
- Maintained strong floor presence, providing leadership and support to staff during busy shifts
- Delivered excellent guest experiences by resolving issues quickly and maintaining a welcoming atmosphere
- Trained staff on menu knowledge, alcohol service, and customer engagement techniques
- Monitored and controlled labor costs, food costs, and beverage inventory to maximize profitability
Bartender
Portofino Island Resort
Pensacola, FL
04.2021 - 08.2021
- Maintained cleanliness of the bar area, ensuring a safe environment for staff and guests.
- Trained new bartenders on proper techniques and customer service protocols.
- Monitored guest consumption to ensure responsible serving practices at all times.
- Prepared cocktails from bar recipes and served wine, and bottled beer.
Banquet and Fine Dining Server
Amelia Island Club
Fernandina Beach, Florida
02.2018 - 03.2020
- Set up banquet rooms according to event specifications and themes.
- Collaborated with event planners to execute seamless dining experiences for members.
- Served wine and other drinks according to restaurant standards.
- Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
Fine Dining Hostess/Server/Food Runner
Ruth’s Chris Steakhouse
Jacksonville, FL
07.2016 - 02.2018
- Managed reservations and seating arrangements for a smooth guest experience.
- Trained new host staff on procedures and customer service expectations.
- Assisted bussers in maintaining cleanliness of dining areas during peak hours.
- Maintained a neat and orderly dining area by clearing tables and resetting them for new customers.
Education
Bachelor of Science - Broadcast Journalism
Harding University
Searcy, AR 01.2009 - 05.2011
Skills
- Menu Expertise
- Wine pairing & Knowledge
- Attention to detail
- Team Collaboration
- Upselling techniques
- Guest Relations
Timeline
Fine Dining Server
Great Southern Restaurants - Jackson’s Steakhouse
12.2022 - Current
Front of House Key Manager/Server/Bartender/
Bubba’s 33
08.2021 - 11.2022
Bartender
Portofino Island Resort
04.2021 - 08.2021
Banquet and Fine Dining Server
Amelia Island Club
02.2018 - 03.2020
Fine Dining Hostess/Server/Food Runner
Ruth’s Chris Steakhouse
07.2016 - 02.2018
Bachelor of Science - Broadcast Journalism
Harding University
01.2009 - 05.2011